[dev] postmaster pre-filter: search in tickets

2012-10-25 Thread Peter Tester
I wrote an postmaster pre-filter that searches in the tickets for an existing external ID, if it's existing a new article to this ticket is added. Otherwise a new ticket is added. My problem is that I have to define the Agent ID (UserID) in the Ticketsearch function in the pre-filter. How can

Re: [dev] postmaster pre-filter: search in tickets

2012-10-25 Thread Michiel Beijen
Hi Peter, On Thu, Oct 25, 2012 at 3:47 PM, Peter Tester rag4711-o...@yahoo.de wrote: I wrote an postmaster pre-filter that searches in the tickets for an existing external ID, if it's existing a new article to this ticket is added. Otherwise a new ticket is added. My problem is that I have

[dev] order by and sort by ticket search generic interface

2012-10-25 Thread Flavio Mattos
Hi guys! I would like to know how to use sort by and order by with generic interface. I' m using otrs 3.1.10 this is my request SOAP-ENV:Envelope xmlns:SOAP-ENV=http://schemas.xmlsoap.org/soap/envelope/; xmlns=http://www.otrs.org/TicketConnector/actions; SOAP-ENV:Header/