[dev] Timezones in OTRS

2012-11-08 Thread Joop Boonen
Hi All, I wonder if it's possible to use time zone for example India that has a UTC+05:30 time. See: http://en.wikipedia.org/wiki/Time_zone#List_of_UTC_offsets Is Daylight saving time taken in account when a +/-* time is selected, or does this need to be handled manually? Is it possible to

Re: [dev] HTML format in Notifcation Event

2012-11-08 Thread Michiel Beijen
No, it will be sent as a plain notification. The ability to sent HTML emails would need to be added to the event based notifications, i.e. it would need development. Op 8 nov. 2012 18:15 schreef Rocco Tocci rocco.to...@tbsit.com het volgende: Hi Guys, I need help. A customer wants to