Re: [dev] lock ticket via generic interface

Hi Flavio: You should use the TicketUpdate operation; the structure looks a bit like this: UserLoginuser/UserLogin Passwordpass/Password TicketNumber20121130123456/TicketNumber Ticket Locklock/Lock /Ticket Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The

Re: [dev] lock ticket via generic interface

Hi Michiel! Thanks.. but actually I am using LockID! thanks again! On Sun, Dec 2, 2012 at 12:35 PM, Michiel Beijen michiel.bei...@otrs.comwrote: Hi Flavio: You should use the TicketUpdate operation; the structure looks a bit like this: UserLoginuser/UserLogin Passwordpass/Password