[dev] How to pre-populate recipient via link in AgentTicketForward

Hi all, we need to regularly send documents to our document management system. To do so I want to add an article action that does pre-populate AgentTicketForward with the email address of the DMS. I tried to achieve the goal building a link like this:

[dev] while creating ticket for RPC.pl , customer is not mandatory, but while creating ticket from nph-generic intergace Customer is made mandatory

Hi All, While creating a ticket using RPC.pl, I see that Customer is made as non-mandatory field, but the generic interface makes it mandatory. Also while creating tickets via UI, Customer is mandatory field. How do I make Customer as non-mandatory field at UI as well as at Generic Interface.

Re: [dev] while creating ticket for RPC.pl , customer is not mandatory, but while creating ticket from nph-generic intergace Customer is made mandatory

Hi Jignesh, Im this case you need to customize the GI Ticket Operation TicketCreate to skip CustomerUser validation Kernel/GenericInterface/Operation/Ticket/TicketCreate.pm ((enjoy)) Carlos Rodríguez On Feb 18, 2013, at 10:56 AM, Jignesh Kakka (jkakka) jka...@cisco.com wrote: Hi All,

Re: [dev] while creating ticket for RPC.pl , customer is not mandatory, but while creating ticket from nph-generic interface Customer is made mandatory

Hi Carlos Rodriguez, I was going to use this approach but I am not sure if this will also remove the validation while creating ticket from UI. Thanks, Jignesh From: dev-boun...@otrs.org [mailto:dev-boun...@otrs.org] On Behalf Of Carlos Rodríguez Sent: Monday, February 18, 2013 10:36 PM To:

Re: [dev] while creating ticket for RPC.pl , customer is not mandatory, but while creating ticket from nph-generic interface Customer is made mandatory

Hi Jignesh, No, GUI validations are made in for example Kernel/Modules/AgentTicketPhone.pm and so. ((enjoy)) Carlos Rodríguez On Feb 18, 2013, at 11:28 AM, Jignesh Kakka (jkakka) jka...@cisco.com wrote: Hi Carlos Rodriguez, I was going to use this approach but I am not sure if this

Re: [dev] Notification TAG for ITSM- Config Item

Hi Rocco, On Monday, February 18, 2013, Rocco Tocci wrote: Good evening to all, can you tell me if there is the ability to retrieve some of the attributes of an asset attached to a ticket with the OTRS Notification Tags OTRS_*. I saw the link