We ran a recent usability study and it was brought up in the post mortem
that perhaps users would be more comfortable if they didn't know we were the
designers. Not only 'more comfortable' and 'more honest' but also maybe less
'eager to please.'
Have you ever slightly altered who you are in
Interesting question. I've never altered my stated role for the
purpose of a test; I think it's because I've only run tests on
systems that someone else designed. I can certainly see where it
would be best to not reveal that information, or at least mitigate
the potential for the outcome you
Of
margaret
Sent: Tuesday, November 06, 2007 12:37 AM
To: 'IxDA Discuss'
Subject: [IxDA Discuss] Do you change who you are for participants?
We ran a recent usability study and it was brought up in the post mortem
that perhaps users would be more comfortable if they didn't know we were the
designers
On Nov 6, 2007 10:37 AM, Katie Albers [EMAIL PROTECTED] wrote:
This is the part that surprises me...why are you telling the users
who you are at all? It helps to have your first name, to increase
their comfort, but beyond that, you're just someone doing research to
figure out whether the
I don't alter myself or role, but a key is how to position the test
itself. I stress the fact that my goal is to make the best possible
product/experience/interface for them, and their opinions are
crucial. I stress that they will not hurt my feelings and when
applicable, that it is not
Hi Margaret.
I've been doing user research in South East Asia, and I've
experienced exactly what you've described.
Some users feel more comfortable and free to express their honest
opinions in cases where we tell them we did not design the prototype.
But it isn't true for all users. Some
Hi All,
I work in a globl environment and most of my projects are global in
nature. That means the applications / websites etc get used across the
major regions which are Amercas, Europe Middles East and finally
Asia Pacific.
The way we do usability testing is that the test
All I tell them is that I work for the company. I never explain my role.
-Mike
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