...@lists.myitforum.com] On
Behalf Of Kurt Buff
Sent: Monday, November 10, 2014 5:18 PM
To: exchange@lists.myitforum.com
Subject: Re: [Exchange] Autoresponder for Customer Service
Yes, the second option is smarter.
Kurt
On Sun, Nov 9, 2014 at 5:34 PM, ccollins9 ccolli...@gmail.com wrote:
There are two ways
Service
But can't you just create a server side rule instead of an OoO ?
Rule
For all messages , reply with bla bla bla
Date: Wed, 5 Nov 2014 11:02:17 -0800
Subject: Re: [Exchange] Autoresponder for Customer Service
From: kurt.b...@gmail.com
, November 5, 2014 3:18 PM
To: exchange@lists.myitforum.com
Subject: RE: [Exchange] Autoresponder for Customer Service
But can't you just create a server side rule instead of an OoO ?
Rule
For all messages , reply with bla bla bla
Date: Wed, 5 Nov 2014 11:02:17 -0800
Subject: Re
]
On Behalf Of J- P
Sent: Wednesday, November 5, 2014 3:18 PM
To: exchange@lists.myitforum.com
Subject: RE: [Exchange] Autoresponder for Customer Service
But can't you just create a server side rule instead of an OoO ?
Rule
For all messages , reply with bla bla bla
Date
.. You could do it a Transport Rule
with a bounce message.
From: listsad...@lists.myitforum.com
[mailto:listsad...@lists.myitforum.com] On Behalf Of J- P
Sent: Wednesday, November 5, 2014 3:18 PM
To: exchange@lists.myitforum.com
Subject: RE: [Exchange] Autoresponder for Customer Service
sunspots. :-P
-Original Message-
From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On
Behalf Of Freddy Grande
Sent: Wednesday, November 05, 2014 5:37 PM
To: exchange@lists.myitforum.com
Subject: RE: [Exchange] Autoresponder for Customer Service
We've been using
@lists.myitforum.com
Subject: RE: [Exchange] Autoresponder for Customer Service
But can't you just create a server side rule instead of an OoO ?
Rule
For all messages , reply with bla bla bla
Date: Wed, 5 Nov 2014 11:02:17 -0800
Subject: Re: [Exchange] Autoresponder for Customer Service
From
All,
We currently have a DL for customer service/technical support, and
some (important) folks would like to set up an autoresponder for the
address.
We are running Exchange 2010, and transitioning from Outlook 2010 to 2013.
I've pointed out that you can't put up an autoresponder on a DL, and
The best thing you could do, if able, would be to get a ticketing system
that checks the inbox of a designated account and generate tickets based
on email sitting in there, then it will auto-reply to those messages
explaining a ticket was created and generate an ID for the user.
Footprints and
...@lists.myitforum.com [mailto:
listsad...@lists.myitforum.com] *On Behalf Of *ccollins9
*Sent:* Wednesday, November 5, 2014 1:39 PM
*To:* exchange
*Subject:* Re: [Exchange] Autoresponder for Customer Service
The best thing you could do, if able, would be to get a ticketing system
that checks
...@lists.myitforum.com] On
Behalf Of ccollins9
Sent: Wednesday, November 5, 2014 1:39 PM
To: exchange
Subject: Re: [Exchange] Autoresponder for Customer Service
The best thing you could do, if able, would be to get a ticketing system that
checks the inbox of a designated account and generate
Oh, wait...
OoO only responds once per customer during the period while it's
configured. We'd have to turn if off and on again on a regular basis
(daily, weekly), and that's not going to work...
Kurt
On Wed, Nov 5, 2014 at 10:38 AM, ccollins9 ccolli...@gmail.com wrote:
The best thing you could
Agreed on the need for a ticketing system.
However, while we have a CRM with a ticketing system, it's quite
outdated, and doesn't integrate with Exchange, AFAICT, and there's
already huge debate regarding what we're moving to next. It'll be
worth putting this on the table as a possible
To: exchange
Subject: Re: [Exchange] Autoresponder for Customer Service
The best thing you could do, if able, would be to get a ticketing system
that checks the inbox of a designated account and generate tickets based
on email sitting in there, then it will auto-reply to those messages
But can't you just create a server side rule instead of an OoO ?
Rule
For all messages , reply with bla bla bla
Date: Wed, 5 Nov 2014 11:02:17 -0800
Subject: Re: [Exchange] Autoresponder for Customer Service
From: kurt.b...@gmail.com
To: exchange@lists.myitforum.com
Oh, wait
] Autoresponder for Customer Service
But can't you just create a server side rule instead of an OoO ?
Rule
For all messages , reply with bla bla bla
Date: Wed, 5 Nov 2014 11:02:17 -0800
Subject: Re: [Exchange] Autoresponder for Customer Service
From: kurt.b...@gmail.com
To: exchange
:* listsad...@lists.myitforum.com [mailto:
listsad...@lists.myitforum.com] *On Behalf Of *J- P
*Sent:* Wednesday, November 5, 2014 3:18 PM
*To:* exchange@lists.myitforum.com
*Subject:* RE: [Exchange] Autoresponder for Customer Service
But can't you just create a server side rule instead of an OoO
it.
Freddy
-Original Message-
From: listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On
Behalf Of Cain, Steven
Sent: Thursday, 6 November 2014 5:15 AM
To: exchange@lists.myitforum.com
Subject: RE: [Exchange] Autoresponder for Customer Service
SolarWinds Web Help Desk
: Re: [Exchange] Autoresponder for Customer Service
Actually, there is a way to create the rule in Outlook AND not have to leave
Outlook running. In Outlook, create a new rule and choose have server reply
using a specific message. Then you can close Outlook and be fine. I just
tested this. So I
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