Re: [LegacyUG] Downloading updates

2017-03-17 Thread Steve Hayes
On 15 Mar 2017 at 17:16, Mary Young wrote: > I was updating from within Legacy when the download failed and the program > froze. I got a message advising a manual download. Mary Young Well Google seems to be working again, so I tried again and passed the "I am not a robot" test, but the moment

Re: [LegacyUG] Downloading updates

2017-03-15 Thread Steve Hayes
On 15 Mar 2017 at 17:16, Mary Young wrote: > I was updating from within Legacy when the download failed and the program > froze. I got a message advising a manual download. Mary Young Yes, that happened to me once, and I've never tried it again. I always download manually, except, of course

Re: [LegacyUG] Downloading updates

2017-03-15 Thread Mary Young
I was updating from within Legacy when the download failed and the program froze. I got a message advising a manual download. Mary Young On 15 Mar 2017 1:33 p.m., "Steve Hayes" wrote: > On 15 Mar 2017 at 7:05, Brian Kelly wrote: > > > I use Firefox for my browser and I

Re: [LegacyUG] Downloading updates

2017-03-15 Thread Steve Hayes
On 15 Mar 2017 at 7:05, Brian Kelly wrote: > I use Firefox for my browser and I see the Captcha box. I checked my > Firefox security settings and did not see anything that might control > display of the box there. I visited the download page and looked at the > page source however and the

Re: [LegacyUG] Downloading updates

2017-03-15 Thread Steve Hayes
On 15 Mar 2017 at 7:05, Brian Kelly wrote: > I use Firefox for my browser and I see the Captcha box. I checked my > Firefox security settings and did not see anything that might control > display of the box there. I visited the download page and looked at the > page source however and the

Re: [LegacyUG] Downloading updates

2017-03-15 Thread Jill Baty
Hi you are probably more advanced than I am but just in case... sometimes the screen resolution combined with the zoom size will cause items to not appear on the display and I have experienced the scroll bars not appearing. So I lower the zoom. Captcha's shouldn't be affected by pop-up

Re: [LegacyUG] Downloading updates

2017-03-15 Thread Brian Kelly
The download pages added a Captcha several months ago. Maybe your freeze was because you did not see and click on the Captcha and were also blocking the error page from loading. The original posting in this thread mentioned an error page the user got saying the download failed because his

Re: [LegacyUG] Downloading updates

2017-03-15 Thread Mary Young
Has Legacy introduced a Captcha into the download process? I've never seen one. I tried to update the other day but the process froze in the middle. Mary Young On Wed, Mar 15, 2017 at 5:21 AM, Cathy Pinner wrote: > Is your internet really slow? > I use Opera Browser but just

Re: [LegacyUG] Downloading updates

2017-03-15 Thread Michael Fry
Yeah! JavaScript. ⁣Sent from BlueMail ​ On 15 Mar 2017 13:05, at 13:05, Brian Kelly wrote: >I use Firefox for my browser and I see the Captcha box. I checked my >Firefox security settings and did not see anything that might control >display of the box there. I visited the

Re: [LegacyUG] Downloading updates

2017-03-15 Thread Brian Kelly
I use Firefox for my browser and I see the Captcha box. I checked my Firefox security settings and did not see anything that might control display of the box there. I visited the download page and looked at the page source however and the captcha box control is a Script. "src='

Re: [LegacyUG] Downloading updates

2017-03-14 Thread Cathy Pinner
Is your internet really slow? I use Opera Browser but just opened in IE and I saw it pop in after the rest of the page. http://www.legacyfamilytree.com/DownloadLegacy.asp I emailed you privately showing it. Cathy Steve Hayes wrote: On 15 Mar 2017 at 10:03, Cathy Pinner wrote: Click the

Re: [LegacyUG] Downloading updates

2017-03-14 Thread Steve Hayes
On 15 Mar 2017 at 10:03, Cathy Pinner wrote: > Click the box next to "I am not a robot" in the Captcha box right under > where you enter your name and email. > It should then change to a tick. Just tried another browser -- Internet Explorer instead of Firefox. Still no Captcha box visible.

Re: [LegacyUG] Downloading updates

2017-03-14 Thread Steve Hayes
On 15 Mar 2017 at 10:03, Cathy Pinner wrote: > Click the box next to "I am not a robot" in the Captcha box right under > where you enter your name and email. > It should then change to a tick. Just checked back on the page - No Captcha box visible. -- Steve Hayes E-mail:

Re: [LegacyUG] Downloading updates

2017-03-14 Thread Steve Hayes
On 15 Mar 2017 at 10:03, Cathy Pinner wrote: > Click the box next to "I am not a robot" in the Captcha box right under > where you enter your name and email. > It should then change to a tick. Oh, I didn't see the box at all. -- Steve Hayes E-mail: sha...@dunelm.org.uk Blog:

Re: [LegacyUG] Downloading updates

2017-03-14 Thread Cathy Pinner
Click the box next to "I am not a robot" in the Captcha box right under where you enter your name and email. It should then change to a tick. Cathy Steve Hayes wrote: This morning I tried to download the latest update for Legacy 8 I entered my name and e-mail address as requested, but I

[LegacyUG] Downloading updates

2017-03-14 Thread Steve Hayes
This morning I tried to download the latest update for Legacy 8 I entered my name and e-mail address as requested, but I giot the following message: "Robots cannot post data. The I'm a Robot test failed." What does one have to do to pass the "I am a robot" test? -- Steve Hayes E-mail:

Re: [LegacyUG] Downloading updates

2014-06-30 Thread Ray Rhoads
@LegacyUsers.com Subject: Re: [LegacyUG] Downloading updates Ray, What version of Legacy is your laptop running? If it isn't Legacy 8 version 427 and you can't update from the Home Tab, then you haven't entered your customer number to make it the deluxe version - see the Help ribbon. Cathy R G Strong

Re: [LegacyUG] Downloading updates

2014-06-29 Thread R G Strong-genes
Do not know that there is a problem since 427 IS the latest build for v8, and the last build for v7.5 is 278 -Original Message- From: Ray Rhoads Sent: Saturday, June 28, 2014 10:14 PM To: legacyusergroup@LegacyUsers.com Subject: Re: [LegacyUG] Downloading updates The uninstall problem

Re: [LegacyUG] Downloading updates

2014-06-29 Thread Cathy Pinner
since 427 IS the latest build for v8, and the last build for v7.5 is 278 -Original Message- From: Ray Rhoads Sent: Saturday, June 28, 2014 10:14 PM To: legacyusergroup@LegacyUsers.com Subject: Re: [LegacyUG] Downloading updates The uninstall problem seems to have been solved.Thank you

[LegacyUG] Downloading updates

2014-06-28 Thread Ray Rhoads
I have loaded Legacy8 Deluxe from disk to a laptop for use in an upcoming genealogy trip. The problem is it will not download the the updates from the original build. It will not let me transfer my file from my desktop saying the file is for a later build. To top it off I can not completely

Re: [LegacyUG] Downloading updates

2014-06-28 Thread Sherry/Support
Ray, Download the final build of Legacy v7.5 from our website at www.LegacyFamilyTree.com/helpDownloadVersion7.asp. Make sure you have that build on both computers. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Jun 28, 2014 at 8:28 AM, Ray Rhoads rhodo...@bellsouth.net

RE: [LegacyUG] Downloading updates

2014-06-28 Thread grayscot2
...@bellsouth.net] Sent: Saturday, 28 June, 2014 10:28 AM To: legacyusergroup@legacyusers.com Subject: RE: [LegacyUG] Downloading updates I have loaded Legacy8 Deluxe from disk to a laptop for use in an upcoming genealogy trip. The problem is it will not download the the updates from the original

Re: [LegacyUG] Downloading updates

2014-06-28 Thread Cathy Pinner
To: legacyusergroup@legacyusers.com Subject: RE: [LegacyUG] Downloading updates I have loaded Legacy8 Deluxe from disk to a laptop for use in an upcoming genealogy trip. The problem is it will not download the the updates from the original build. It will not let me transfer my file from my

Re: [LegacyUG] Downloading updates

2014-06-28 Thread grayscot2
to uninstall it Prescott Smith presku...@yahoo.com From: Cathy Pinner [genea...@gmail.com] Sent: Saturday, 28 June, 2014 08:23 PM To: legacyusergroup@legacyusers.com Subject: Re: [LegacyUG] Downloading updates Ray, I

Re: [LegacyUG] Downloading updates

2014-06-28 Thread Ray Rhoads
To: legacyusergroup@LegacyUsers.com Subject: Re: [LegacyUG] Downloading updates Ray, I understand you are using Legacy 8 and have installed it on both computers from a disc. It sounds as if you have updated the program on the desktop but you haven't updated it on the laptop. Therefore when you try to open your