Re: [otrs] OTRS + OPENLDAP - HELP

Hi Sivakumar There are plenty of informations around this theme available. Have you looked at the documentation, the faq section of otrs and done some searching of the mailinglist bevore asking? And when asking: it is always better if you provide some details about your configuration, what you

[otrs] Problem receiving emails from an existing mailboxes into OTRS

Hi, I've just set up OTRS and have managed to get it to retrieve mails using the POP3 retrieval perlscript from my company's 2 existing support IMAP mailboxes. I have also read the documentation (English version). The problems are as follows: 1. It has retrieved every single mail item going

Re: [otrs] How can I select more than 28 tickets for bulk action?

Or you could try this greasemonkey script :) http://lists.otrs.org/pipermail/otrs/2005-May/007931.html Only works for FF though , HTH On Mon, Jun 23, 2008 at 6:45 PM, David Baratech [EMAIL PROTECTED] wrote: Thank you Torsten. Looks difficult, but no impossible. I'll try to modify the loop.

Re: [otrs] Problem receiving emails from an existing mailboxes into OTRS

Richard Cross wrote: 1. It has retrieved every single mail item going back to 2006, resulting in just over 1,000 tickets. Is there a way to limit the number of emails retrieved, or to specify that only emails after a certain date are retrieved? 2. It has deleted every single mail from both

[otrs] Looking for _fast_ GUI to Delete and Closed Tickets

Hello List, we have LOT of open and new Tickets in our System. About 80% of it is useless or spam. Is there a GUI which is a little faster and better to use than the Webinterface? We mainly want to Delete (spam) or Close Tickets (obsoltete stuff). Thanks, Mario

Re: [otrs] Looking for _fast_ GUI to Delete and Closed Tickets

Hi Mario, -Original Message- Hello List, we have LOT of open and new Tickets in our System. About 80% of it is useless or spam. Is there a GUI which is a little faster and better to use than the Webinterface? We mainly want to Delete (spam) or Close Tickets (obsoltete stuff).

Re: [otrs] SystemMonitoring plugin with multiple nagios services

hi Klaus, I have three nagios servers which genereates tickets in different queues based on the From and Body of the messages and set X-OTRS-Queue and X-OTRS-CustomerNo Have you found a way to close tickets when Nagios sends recovery notifications? -- Lars

Re: [otrs] Looking for _fast_ GUI to Delete and Closed Tickets

Hi Arnold, Arnold Ligtvoet schrieb: Hi Mario, -Original Message- Hello List, we have LOT of open and new Tickets in our System. About 80% of it is useless or spam. Is there a GUI which is a little faster and better to use than the Webinterface? We mainly want to Delete

Re: [otrs] Looking for _fast_ GUI to Delete and Closed Tickets

why not set up a job on the Generic Agent to delete these tickets? It will take a while as I think it closes/deletes 500 tickets a shot but might be a solution. On Tue, Jun 24, 2008 at 3:15 PM, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hi Arnold, Arnold Ligtvoet schrieb: Hi Mario,

Re: [otrs] Looking for _fast_ GUI to Delete and Closed Tickets

[EMAIL PROTECTED] wrote: Now we dont get spam or system mails anymore at all. But we have loads of spam in our system from the past. So your advice does not help here at all ;-) Have you tried looking at the GenericAgent to go through and identify the emails and either delete or close them?

Re: [otrs] SystemMonitoring plugin with multiple nagios services

Hi Lars it does it by design. If you look at the config options in SystemMonitoring (Core::PostMaster) then you will see that the Key CloseTicketRegExp is (hopefuly) set to OK|UP. These messages are sent by Nagios if the problem is solved. Perhaps you dont have modified FromAddressRegExp yet

[otrs] Problem with Agent Ticket Print

I am trying to configure OTRS to print some values in the AgentTicketPrint.pm , but i can't selects these specifics fields, because the ticket's prints is printing wrong , anyone can help me ? thnx -- ---

Re: [otrs] Email problem

Yes, I read it. I configured the message properly, but the point is that when a client open a new ticket in a queue, just only one email address receive the message. I want to other email receive the message. Bets regards, 2008/6/23 Nils Breunese (Lemonbit) [EMAIL PROTECTED]: Daniel Castro

[otrs] OTRS SLA Reporting

Hi, I have recently started using OTRS and can quickly generate a report showing how many tickets were in each SLA. However I can't see how to separate them in to which ones passed or failed the SLA. If that isn't possible is it possible to get average and maximum ticket duration times (close

Re: [otrs] Email problem

Daniel Castro wrote: Yes, I read it. I configured the message properly, but the point is that when a client open a new ticket in a queue, just only one email address receive the message. I want to other email receive the message. If agent notifications are enabled and the agent is

[otrs] OTRS with Zabbix?

Ive seen talk of using OTRS with Nagios but can you use it with Zabbix? Thank you, Adam Nielson ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe:

[otrs] Integrating with outside ticketing system?

Good day all! Has anyone done any work to integrate OTRS with an outside ticketing system? We have to work with an outside vendor that generates emails from their ticketing system about systems they monitor for us. Creating the initial tickets in OTRS is easy but we'd like subsequent emails