Dear Fevin,
You might need to configure the SystemMonitoring module to NOT close the ticket
on OK messages.
Instead you could use a pending auto status so the ticket is closed
automatically in x seconds after receiving the OK messages.
This way you should receive a normal follow up
Hi all!
OTRS handles inline 8-bit Latin-2 encoded mail incorrectly when you try to
bounce it. What happens, mail body gets cut off at first occurrence of
non-ascii character. Has anyone the same problem? I've reported this as a bug
few days ago, but got no response. :-/
Example:
- using close on ticket zoom
Software error:
Can't locate object method OptionStrgHashRef via package
Kernel::Output::HTML::Layout at
/opt/otrs//Kernel/Modules/AgentTicketClose.pm line 1020.
Same error here, only when clicking close on ticket zoom. Closing
ticket in reply works fine.
SH
When forwarding an email with with one ZIP attachment (16307 bytes,
exported from Thunderbird), OTRS creates an email with two attachments
of the same name, (9997 bytes and 4443 bytes). Is this a known problem?
Thanks!
--
Best regards,
Marc Strapetz
=
syntevo GmbH
Dear Fevin,
this is unfortunately a hard coded option.
You need to modify your templates following this guide:
http://doc.otrs.org/3.0/en/html/c2586.html
—
Nils Leideck
Senior Consultant
http://webint.cryptonode.de / a Fractal project
On 12.01.2011, at 18:28, fevin Kagen wrote:
Hi-
I've
* Marc Strapetz marc.strap...@syntevo.com:
When forwarding an email with with one ZIP attachment (16307 bytes,
exported from Thunderbird), OTRS creates an email with two attachments
of the same name, (9997 bytes and 4443 bytes). Is this a known problem?
Do you have logs for that?
Where does
* Ralf Hildebrandt ralf.hildebra...@charite.de:
* Marc Strapetz marc.strap...@syntevo.com:
When forwarding an email with with one ZIP attachment (16307 bytes,
exported from Thunderbird), OTRS creates an email with two attachments
of the same name, (9997 bytes and 4443 bytes). Is this a
Ok, that's what I needed to know. Thanks!
On Thu, Jan 13, 2011 at 10:22 AM, Nils Leideck nils.leid...@leidex.netwrote:
Dear Fevin,
this is unfortunately a hard coded option.
You need to modify your templates following this guide:
http://doc.otrs.org/3.0/en/html/c2586.html
—
Nils
When forwarding an email with with one ZIP attachment (16307 bytes,
exported from Thunderbird), OTRS creates an email with two attachments
of the same name, (9997 bytes and 4443 bytes). Is this a known problem?
Do you have logs for that?
What kind of logs do you refer to? In the system log,
* Marc Strapetz marc.strap...@syntevo.com:
When forwarding an email with with one ZIP attachment (16307 bytes,
exported from Thunderbird), OTRS creates an email with two attachments
of the same name, (9997 bytes and 4443 bytes). Is this a known problem?
Do you have logs for that?
* Marc Strapetz marc.strap...@syntevo.com:
When forwarding an email with with one ZIP attachment (16307 bytes,
exported from Thunderbird), OTRS creates an email with two attachments
of the same name, (9997 bytes and 4443 bytes). Is this a known problem?
Do you have logs for that?
Doesn't
Thanks, Nils. This worked great. An added bonus is that I can now delay
the actual closing of a ticket. This will be helpful for those flapping
problems that might come and go a few times over the course of an hour. I
haven't tested it, but I'm assuming it will reopen the old ticket as opposed
Can a reply pull-down be added to the ticket zoom next to the move queue
pull-down via sysconfig?
In our case, agents may add many notes to a ticket between replies and it is
somewhat tedious to search all the way through the article list for the last
reply-able entry.
Hugh
You can add an external note, this way, your customer will be able to
see it from the customer interface :-) .
I hope this helps!
Regards,
Elva
On 1/13/2011 4:12 PM, Hugh Kelley wrote:
Can a reply pull-down be added to the ticket zoom next to the move queue
pull-down via sysconfig?
In our
Yes, that's what agents are doing today - but customers aren't coming
back to the web app to see them.
On 1/13/11, Elva Novoa e...@otrs.com wrote:
You can add an external note, this way, your customer will be able to
see it from the customer interface :-) .
I hope this helps!
Regards,
Hallo ihr da draussen,
da ich mir bei der LDAP Anbindung oft genug wie ein Dummie vorgekommen bin hab
hier ein Beispielscript für alle die eine LDAP Anbindung haben wollen, und es
genau wie ich nicht direkt auf Anhieb raffen :)
Alles weitere steht in dem Script.
Konstruktive Kritik wird
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