Hi,
FYI, it doesn't seem to be working with only numeric states (1=down, 0=up).
Either that, or my regexps just plain suck. :)
But as soon as I put in some text, I'm good.
Thanks for your help.
--
/Sune T.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of James
Michael
Via the web interface.
I guess there's a plugin for email-based commands support though.
BR,
Cyrille
Le 30/03/2012 17:17, Jober Mijares a écrit :
Hi Cyrille,
How do you change the customer in the ticket?
Do you do that in the web interface or through data base?
Thanks
Trying to set otrs so users from child domain can open tickets. By changing
the Active Directory port from 389 to 3268 (global catalog port) and
changing auth:uid to userPrincipalName , I can get users from the child
domain to authenticate using usern...@childdomain.parentdomain.com at the
login
Hello Eddie,
Have you specified which fields are being sincronized into de local
database. If the autentication suceds, the next step is to create a local
copy of the agent, If that does not happen you will always get that
Check if you are missing the UseSync area. For more info Check Manual on
I am using ACL to create a workflow and it goes like:
# ticket acl
$Self-{TicketAcl}-{'103-limit103-ACL'} = {
# match properties
Properties = {
# current ticket match properties
Ticket = {
Queue = ['Purchases::Store Section'],
}
},
# return possible options (white list)
Possible = {
# possible
On Mon, Apr 2, 2012 at 12:08 PM, Alvaro Cordero alv...@gridshield.netwrote:
Hello Eddie,
Have you specified which fields are being sincronized into de local
database. If the autentication suceds, the next step is to create a local
copy of the agent, If that does not happen you will always
I don't think so... The webchanges won't be saved based on the privileges
of Apache, It might have been changed depending on the user you used to
edit the file manually.
So, you problem was that the search dn was wrong?
Now it looks to me that you are confusing one thing, If you are using
On Mon, Apr 2, 2012 at 4:31 PM, Alvaro Cordero alv...@gridshield.netwrote:
I don't think so... The webchanges won't be saved based on the privileges
of Apache, It might have been changed depending on the user you used to
edit the file manually.
Weird as changes made to other fields on that
Super!
Am 02.04.12 14:05, schrieb it-news (Josef Lahmer):
Hi martin,
tatsächlich: $VERSION = qw($Revision: 1.46 $) [1];
ich hab das paket nochmal erneut installiert:
rpm --force -Uvh otrs-3.1.3-03.noarch.rpm
(und dann noch in der paketverwaltung die itsm module nachaktualisiert)
das
