[otrs-de] Ticket::Frontend::ResponseFormat per Queue

hi, leider gibt es Menschen, die mögen das TOFU Format, ich persönlich lehne das ab. Im OTRS habe ich bisher noch keine Möglichkeit entdeckt, wie man es per Queue einstellen kann. Für 2.4.x gibt es eine Erweiterung die das ermöglich: http://forums.otterhub.org/viewtopic.php?t=3792 Hat das

[otrs] can't close some tickets don't display the close option

I have a few tickets that we can’t close because the button is not there. It is probably obvious but after hours of looking I have to ask. Thanks John - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive:

Re: [otrs] can't close some tickets don't display the close option

You can't click close on locked tickets you don't own. Otherwise, ACL. On Thu, Nov 19, 2015 at 4:48 PM, Underwood, John (DET-JMW) < john_underw...@jackmorton.com> wrote: > I have a few tickets that we can’t close because the button is not there. > It is probably obvious but after hours of

[otrs] AutoWatch

Next question, which I can implement externally to OTRS without any real problem, but which for 'professional pride' I'd like to have part of the OTRS solution itself. Flow . custo...@domain.com opens a new ticket . Postmaster Filter grabs 'domain.com' and inserts header to tag as CustomerID .

Re: [otrs] Issue with states and priority

Gerald was right (as usual!). Confusion between State and StateType. The documentation and text within SysConfig itself could be clearer here I feel. The title of the variable reads as StateType, the text refers to State. The lack of consistency had me putting in State as StateType,

[otrs] OTRS ticket validation

Hi, I want to know if I can create a ticket just for validation I mean when I create a new ticket for an agent just I need to reply with his validation not to let him write a text just click ok or Not ok . There is an option for OTRS solution can solve my problem ? I need your help