Hello Eugene, that process is slow as you mention, when deleting it has to
go into several tables and delete all relations between objects before
deleting objects. If you are deleting all tickets and everything in the
system then the best way is to drop database and create it again, otherwise
best
Hello,
we are generating tickets utilizing soap and we would like automatically
set watcher for certain type of tickets on designated agents. I looked
around and found this reference in API manual:
TicketWatchSubscribe()
to subscribe a ticket to watch it
my $Success =
Thanks a lot for reply!
On 20.11.2015 16:31, Alvaro Cordero wrote:
Hello Eugene, that process is slow as you mention, when
deleting it has to go into several tables and delete all
relations between objects before
Hi,
i'm using old otrs 3.1.7 and there is around 170k tickets, that I need
to delete. I'm using generic agent, but the process is VERY slow. It
takes around 5-10 second to delete one ticket and there is actually no
load on hardware (load average: 0.25, 0.20, 0.12), everything is idle.
Are
Hi,
19/11/2015 14:45 - Rose Dowson wrote: I want to know if I can create a
ticket just for validation I mean when I create a new ticket for an agent just
I need to reply with his validation not to let him write a text just click ok
or Not ok .
There is an option for OTRS solution can
Hi All,
Firstly forgive me if this has been asked already, I have looked around but
cant seem to find a conclusive answer to the question, I am coming back to
OTRS after some years out so I may as well be a noob. We have OTRS up and
running and Nagios is sending in alerts and clearing them down
Hi,
19/11/2015 10:45 - Denny Fuchs wrote:
> leider gibt es Menschen, die mögen das TOFU Format,
> ich persönlich lehne das ab.
Ich lehne es auch ab. Aber ich habe auch noch keine richtig
gute Lösung gefunden.
Ich habe in Ticket::Frontend::ResponseFormat zumindest mal
bisschen was einstellen
Hi!
On OTRS 5.0.X (running 5.0.3) MailAccountFetch is getting locked after a
while.
Looking at the Daemon summary we see it running for minutes or hours
without fetching new messages and not closing connection to our mail server
(netstat shows an open connection).
John - Welcome back. Haven't seen anyone respond to this one so thought is
share my half cent . The %0F is encoded carriage return (ran into this with a
client a while back). Id guess that it's it in the script my mistake. Rewrite
the line from scratch and save the file. Don't remember
