Re: [otrs] Customer Notification after a ticket external note

You should send an email from OTRS interface instead of using the External-note feature. To see the external note the usuer must log on OTRS. Att, André 2016-04-07 7:48 GMT-03:00 Rose Dowson : > HI, > > > I want that my OTRS server send a notification to the

Re: [otrs] 5.0.9 upgrade issue

Hello, here is the bug report for this problem: http://bugs.otrs.org/show_bug.cgi?id=11989 There wil be a new OTRS::ITSM 5.0.10 which will be released next week. Thanks, and best regards, Udo On 06.04.16 13:02, BIRO Zoltan wrote: > Hi Udo, > > Thanks for your reply...let me try and inform

[otrs-de] Cannot add or update a child row

Hallo Liste, das Update auf OTRS 5 gestaltet sich mühsamer als sonst. Ich war schon fast soweit das Update der Prod zu terminieren, als mir auffiel, dass ich Kundenbenutzer zwar erfolgreich ändern oder neue anlegen kann, in der SysLog bei jeder dieser Aktionen aber steht: Cannot add or update

[otrs] Customer Notification after a ticket external note

HI, I want that my OTRS server send a notification to the customer when the agent create an external-note on his ticket? I can see that the message from agent is reaching the customer console but I need to have an automated-mail to the customer's mail every time an external-note is