Re: [otrs] otrs Digest, Vol 93, Issue 9

with subject or body 'help' to otrs-requ...@otrs.org You can reach the person managing the list at otrs-ow...@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Innodb warning (Placide Ly

[otrs] Innodb warning

Dear, How to correct the warning message we have on our OTRS system registration? (See below) InnoDB Log File Size (5 MB): The setting innodb_log_file_size must be at least 256 MB. Thanks in advance! Best Regards / Cordialement - Placide NJAMI | HEAD OF IT DEPARTMENT

Re: [otrs] Customer Notification after a ticket external note (Andre Cavalcante)

Dear Andre, Regarding the external-note, when an agent create a note : 1. He has to select the --Note type-- : "external-note" or "internal-note" 2. He can also select "Linked Persons" to receive the note : "Customer" or/and "Agents" In your case, select

[otrs] Customer name tag on Closed ticket notification

Hello, We have a problem with the "Closed Ticket" notification. Below is what we have in our config : Hello , A Ticket from regarding "" has been closed ! - Related Incident : Subject: " " From: Ticket Status:

[otrs] OTRS Scheduler Daemon Cron: SpoolMailsReprocess

Dear all, We are experienced the below issue (otrs-itsm 5.0.6) : --- ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::SpoolMailsReprocess-43 Perl: 5.14.2 OS: linux Time: Fri Feb 12 00:10:18 2016 Message: Could not re-process email

[otrs] OTRS Scheduler Daemon Cron: MailAccountFetch

Dear, Every 10mn we receive a mail with object and body as below. Object : OTRS Scheduler Daemon Cron: MailAccountFetch Body: Error: Unable to register the process in the database. Is another instance still running? You can use --force-pid to override this check. How to fix

[otrs] OTRS Scheduler Daemon Cron: MailAccountFetch

Below the error we received by mail : " Error: Unable to register the process in the database. Is another instance still running? You can use --force-pid to override this check. " Regards, Placide - OTRS mailing

Re: [otrs] otrs Digest, Vol 89, Issue 4

.119...@otrs.edlhuber.net> 1454622244.498958.977242417.119...@otrs.edlhuber.net> Content-Type: text/plain; charset="utf-8" Hi, 04/02/2016 21:20 - Placide Lysias NJAMI wrote: > Thu Feb 4 20:07:30 2016error OTRS-CGI-43 Linktype 'Customer' does > not ex

[otrs] Error on OTRS 5.0.6

Agent can't receive notofication : Thu Feb 4 20:07:30 2016error OTRS-CGI-43 Module Kernel/System/LinkObject/Person.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2

Re: [otrs] OTRS Fork

y's Topics: 1. Re: OTRS fork (Placide Lysias NJAMI) -- Message: 1 Date: Sun, 31 Jan 2016 12:28:36 +0000 From: Placide Lysias NJAMI <p.nj...@gelgh.com> Subject: Re: [otrs] OTRS fork To: <otrs@otrs.org> Mes

Re: [otrs] OTRS fork

Dear All Please what about the OTRS Fork announced here ? Best Regards / Cordialement - Placide NJAMI | HEAD OF IT DEPARTMENT GOLDEN EXOTICS LTD – GHANA P.O. Box K.I.A. 16105 - ACCRA Email: p.nj...@gelgh.com -Message d'origine- De : otrs-boun...@otrs.org

[otrs] Error - Dashboard is empty after upgrade

After an upgrade to 5.0.2 (From 4.0.1), everything is working except that Dashboard is empty (no tickets appear): Below the error log : Module Kernel/Output/HTML/DashboardEventsTicketCalendar.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl

Re: [otrs] . Turn off Auto Response for SPecific Accounts

Dear Scott, We achieve that need by using Auto Responses <---> Queues settings. 1. You can create a queue call "Monitoring" 2. Don't link any Auto Response to that Queue (New Ticket, follow up, etc. should not be applicable for that queue) 3. In the mail filter, redirect targeted mails to

[otrs] Error while creating auto reply

De : Placide Lysias NJAMI [mailto:p.nj...@gelgh.com] Envoyé : mercredi 4 novembre 2015 12:23 À : 'otrs@otrs.org' Objet : Error while creating auto reply Hi All, My “Auto Responses” is empty. When we try to create / add info and content in the body, we have this error message

Re: [otrs] E-mail notification alert

Hi John, This is a default behaviour of the system. On Admin --> Auto Responses You have"default follow up" . Make sure it is active. On Admin --> Agent Notifications you have" Agent::FollowUp" customize it. And last : on Admin --> Agent Managementchange "

Re: [otrs] merge tickets - message body

...@otrs.org When replying, please edit your Subject line so it is more specific than Re: Contents of otrs digest... Today's Topics: 1. Re: morge tickets - message body (Gerald Young) 2. Re: otrs Digest, Vol 79, Issue 5 (Placide Lysias NJAMI) 3. Re: merge tickets - message body (Jakub Szczepa

Re: [otrs] otrs Digest, Vol 79, Issue 5

Hi Jacub, To change the message when merging tickets, go to Admin - SysConfig Edit Config Settings in Ticket - Frontend::Agent::Ticket::ViewMerge There you have the message to modify. Best Regards / Cordialement - Placide -Message d'origine- De : otrs-boun...@otrs.org

[otrs] KIX4OTRS 7

When the release of kix4otrs 7 to work with OTRS 4.0 ? Cdt ! Placide - OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: