We're having a lot of templates for answers and the like.
Is there any way of finding out how often a template was actively used
by the agents?
--
Ralf Hildebrandt Charite Universitätsmedizin Berlin
ralf.hildebra...@charite.deCampus Benjamin Franklin
Dear Andre,
Regarding the external-note, when an agent create a note :
1. He has to select the --Note type-- : "external-note" or
"internal-note"
2. He can also select "Linked Persons" to receive the note :
"Customer" or/and "Agents"
In your case, select
