Hi All,
We would like to change the Subject field in AgentTicketZoom, is it possible to
do somehow?
Thanks!
Zoltan
-
OTRS mailing list: otrs - Webpage: http://otrs.org/
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Hi All,
I updated to OTRS 3.2.5 (ITSM 3.2.3) our test system. I continuously find the
following problem in the last 2-3 releases.
When I search in Customer Information Center and hit enter then the main Logon
screen appears, I login again it continue with the results of the search.
Anybody
Dear All,
I have 2 Customers tab in my OTRS 3.2.4 which is upgraded from 3.1.x version.
1st is poiting to
http://10.129.0.29/otrs/index.pl?Action=AgentCustomerInformationCenter;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf
[ Screenshoot1: http://biro-csalad.hu/temp/sc1.jpg ]
2nd is
...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO
Zoltan
Sent: Friday, May 10, 2013 2:20 PM
To: otrs@otrs.org
Subject: [otrs] Customer Info Center problem again...
Dear All,
I have 2 Customers tab in my OTRS 3.2.4 which is upgraded from 3.1.x version.
1st is poiting to
http://10.129.0.29/otrs
Dear All,
After I upgraded our OTRS 3.1.x to 3.2.7. I have noticed that I am unable to
change the Priority from OTRS tickets, it remains 2 - low
Also the Impact filed is not there when I create a ticket.
I compare the Service Management on our 3.2.7 live and 3.2.6 test (with
ITSM_3.2.5)system.
Dear All,
I have 1000+ customers and 30+ CustomerId in our OTRS 3.2.x system. I'm using
LDAP customer backend and make differences of the countries as CustomerId. It's
working fine but I found the following:
Goes to Admin Customers and search for * should be show all Customers from
the
Hi All,
I'm playing with ACL for service assignment. If I configured to set priority 5
for this CustomeID it's working, when I open a new ticket the priority setting
up to priority 5 automatically.
My problem is when I configure the Service it's doesn't shows anything in the
new ticket service
Hello,
Any idea for this issue?
Thanks!
Zoltan
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO
Zoltan
Sent: Friday, February 14, 2014 2:08 PM
To: otrs@otrs.org
Subject: [otrs] ACL question
Hi All,
I'm playing with ACL for service assignment. If I configured to set
AM, BIRO Zoltan
zoltan.b...@amaris.commailto:zoltan.b...@amaris.com wrote:
Hello,
Any idea for this issue?
Thanks!
Zoltan
From: otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org
[mailto:otrs-boun...@otrs.orgmailto:otrs-boun...@otrs.org] On Behalf Of BIRO
Zoltan
Sent: Friday, February 14, 2014 2
or not assigned.
On Mon, Feb 17, 2014 at 9:42 AM, BIRO Zoltan
zoltan.b...@amaris.commailto:zoltan.b...@amaris.com wrote:
Hello Gerald,
Thanks for your reply!
This ACL created with ACL Editor in version 3.3.4.
Create new ticket choose a Customer which is under the AMACN it don't shows
any services
I found it...
[cid:image001.png@01CD9FFB.9C1BFCE0]
.
Zoltán Biró
Senior System Engineer
T : +36 1 700 82 99
[cid:image005.png@01CD9FFD.15FD3370]
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO
Zoltan
Sent: Monday, February 17, 2014 4:00 PM
To: User questions
And working now! Many thanks!
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of BIRO
Zoltan
Sent: Monday, February 17, 2014 4:02 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ACL question
I found it...
From: otrs-boun...@otrs.orgmailto:otrs-boun
ithout force)
5. Everything should be fine.
Please let me know if this works for you.
Best regards,
Udo
On 06.04.16 10:52, BIRO Zoltan wrote:
> Dear All,
>
>
>
> I tried to update our OTRS system from 5.0.7 to 5.0.9.
>
> Helpdesk upgrade looks fine. When I upgr
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