[otrs] GenericAgent

Hi, I am given a project to perform, install OTRS,configure SLA,LDAP,Survey and GenericAgent. I had problem in how to configure the Generic Agent to work automatically . Thanks, Yousef Hamad

Re: [otrs] GenericAgent

I did but doesn't work. Please, I have to finish this project on Thursday , can you show me step by step . Thanks, Yousef Hamad. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr Sent: Tuesday, March 05, 2013 3:21 PM To: User

Re: [otrs] GenericAgent

from time settings in Agent`s portal . please help time is down. Thanks Yousef Hamad From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, March 05, 2013 4:03 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] GenericAgent @Yousef

Re: [otrs] GenericAgent

Can you show me what steps are in Generic Agent to works automatically. thanks -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of David Boyes Sent: Tuesday, March 05, 2013 7:49 PM To: User questions and discussions about OTRS. Subject: Re: [otrs]

Re: [otrs] GenericAgent

like asking how do I get from A to B without knowing where either A or B are. Steve On 6 March 2013 10:52, Yousef Hamad yha...@aspire-infotech.net wrote: Can you show me what steps are in Generic Agent to works automatically. thanks -Original Message- From: otrs-boun...@otrs.org

Re: [otrs] GenericAgent

Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr Sent: Wednesday, March 06, 2013 2:28 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] GenericAgent On 6 March 2013 11:20, Yousef Hamad yha...@aspire-infotech.net wrote: # start generic

Re: [otrs] GenericAgent

To: User questions and discussions about OTRS. Subject: Re: [otrs] GenericAgent On 6 March 2013 11:36, Yousef Hamad yha...@aspire-infotech.net wrote: What do you mean crontab? Is the crontab the same folder below Opt/Otrs/Var/Cron ? I configured the Generic_Agent_Database: # start generic agent

Re: [otrs] GenericAgent

OTRS. Subject: Re: [otrs] GenericAgent On 6 March 2013 11:36, Yousef Hamad yha...@aspire-infotech.net wrote: What do you mean crontab? Is the crontab the same folder below Opt/Otrs/Var/Cron ? I configured the Generic_Agent_Database: # start generic agent every 10 minutes */10

Re: [otrs] GenericAgent

] GenericAgent On 6 March 2013 14:27, Yousef Hamad yha...@aspire-infotech.net wrote: When I run ./Cron.sh start OTRS_USE R it gave me No such file or directory. Please advice . Yousef You have to replace OTRS_USER with the username of the account you have created for otrs to use (usually just

Re: [otrs] Postmaster Filter not quite doing what it should

Hi steve, How can I link SLA to Priority Not to Service . Thanks. Yousef. -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Steven Carr Sent: Thursday, March 07, 2013 3:52 PM To: User questions and discussions about OTRS. Subject: Re: [otrs]

Re: [otrs] SLA attached to priority

to priority AFAIK you can't, but this is something I wish they would fix/add. I don't implement services (and don't want to) and just have the one standard SLA against the queue, but it would be much better to attach SLAs to priorities. Steve On 10 March 2013 06:57, Yousef Hamad yha...@aspire

Re: [otrs] SLA attached to priority

to attach SLAs to priorities. Steve On 10 March 2013 06:57, Yousef Hamad yha...@aspire-infotech.net wrote: Hi steve, How can I link SLA to Priority Not to Service . Thanks. Yousef. - OTRS mailing list: otrs - Webpage: http

[otrs] Hi

Hi Stev, Can you show me what you configured on your system I don't want exactly but what scripts need to put on Kernel/Config.pm . What process is need to perform on windows server 2008. Thanks, Yousef

[otrs] Stop SLA Clock

Hi steve, How can to prevent the SLA from continuing its time when ticket is pending. Thanks, Yousef.

[otrs] LDAP-Customer

Hi, I have problem in configuring Customer OTRS Errors: Mar 15 18:06:48 localhost OTRS-CGI-10[2372]: [Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: No auth record in 'customer_user' for 'obadwan' (REMOTE_ADD$ Mar 15 18:06:48 localhost OTRS-CGI-10[2372]:

Re: [otrs] wrong link in email notification

is blank or -. Thanks, Yousef Hamad Technical Support Mob +962 799372852 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Alex Sinotov Sent: Wednesday, April 17, 2013 5:13 PM To: otrs@otrs.org Subject: Re: [otrs] wrong link in email

Re: [otrs] wrong link in email notification

(with state enabled) or reply. Both of those will have (-) for next state, which means it keeps the state as it is. On Wed, Apr 17, 2013 at 10:25 AM, Yousef Hamad yha...@aspire-infotech.netmailto:yha...@aspire-infotech.net wrote: Hi, 1. Can you tell me how can make a report for survey using MS

Re: [otrs] wrong link in email notification

Ok, Susan can you tell me how can to make a report for survey using MS-Office Excel or Printing any where. Thanks, Yousef Hamad Technical Support Mob +962 799372852 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Susan Dittmar Sent

Re: [otrs] wrong link in email notification

If the default option(-) still without changing the next state will take this option on the ticket information , because is not mandatory. The same thing. Ok, can I make a report for survey using MS-Office excel or anything already exist . Thanks, Yousef Hamad Technical Support Mob +962

[otrs] Report For Survey

response, SLA resolution and average score of the questions. Thanks, Yousef Hamad Technical Support Mob +962 799372852

[otrs] CKEDITOR is not found

Hi all, What can I do with this problem. Thanks, Yousef Hamad Technical Support Mob +962 799372852 [Description: Description: cid:image001.png@01CB97B5.0EAD1510

[otrs] Negative Value of SLA Time cause hanging for otrs system

Hi all, When SLA time reached at negative value(-) and I want to change the state to pending from pending tab , it hang and loading so long time, why?. Thanks, Yousef Hamad Technical Support EN Mob +962 799372852 [Description: Description: cid:image001.png@01CB97B5.0EAD1510

Re: [otrs] Queue names do not appear in the 'From Queue' New Email/Phone ticket, instead shows ''

Hi All, I have read your issue regarding to mentioned below, So you need to create an Access List to categorize each queue which belong to and has its Agent. Yousef Hamad -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Leah Kelly Sent: Wednesday

Re: [otrs] Priority -SLA

Hi All, According to Danial Litzbach say we can link Priorities with SLA but you need to create for each level a generic Agent individually. Thanks, Best Regards, Yousef Hajjat | System Engineer From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Daniel Litzbach

Re: [otrs] R: R: OTRS: Agent Notifications

the status after checking the events. Thanks, Yousef Hamad Technical Support EN Mob +962 799372852 -Original Message- From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco Borsani Sent: Wednesday, November 19, 2014 11:39 AM To: User questions and discussions about OTRS