[otrs] OTRS Role and groups Rights

Hi, I'm new to otrs I have otrs 3.0.7 version. So I want to know how to limit Agent's rights I mean I want every Agent can't be able to see the others queues of other services *Exemple :* Agent of System Information service can't be able to see the queue of Human Resources Please Help me

[otrs] Moving new ticket to another queue

Hi, I want to move a new ticket to another queue, but this queue is administrated by administrators only so the users can't see it. There is anyone who knows a solution or have a script? Thank you for your help. Regards. -

[otrs] OTRS ticket validation

Hi, I want to know if I can create a ticket just for validation I mean when I create a new ticket for an agent just I need to reply with his validation not to let him write a text just click ok or Not ok . There is an option for OTRS solution can solve my problem ? I need your help

[otrs] Upgrade OTRS 3.0.7 to otrs 5

Hi, It's possible to upgrade my otrs 3.0.7 to 5 version ? If not, do you have an idea if I should go through the version 4 or maybe 3.3 ? Thank you for the help. Best Regards, - OTRS mailing list: otrs - Webpage:

[otrs] Customer Notification after a ticket external note

HI, I want that my OTRS server send a notification to the customer when the agent create an external-note on his ticket? I can see that the message from agent is reaching the customer console but I need to have an automated-mail to the customer's mail every time an external-note is

[otrs] OTRS Duplicate Notification event

Hi, I have a problem with OTRS notification my agent has duplicate notification when he is the new Owner of this ticket. So what is the problem ? Do you have any ideas ? Best Regards, - OTRS mailing list: otrs - Webpage:

Re: [otrs] OTRS Duplicate Notification event

Technology > Perform Air International Inc. > > > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Rose Dowson > Sent: Friday, April 29, 2016 7:43 AM > To: User questions and discussions about OTRS. > Subject: [otrs] OTRS Duplicate Notification event

[otrs] OTRS duplicate notification "event"

Hi, I have a problem with mail notification when The customer create a new ticket the agent receive many mails that contain the same body 'ticket Owner Update'. Please I want to know what is the problem. Keep on mind that I configured the agents of each department haven't the same rights.