Re: [otrs] Moving new ticket to another queue

Renee gave the answer. Whoever needs to move the ticket to the queue needs rw or move_into permissions to the group that is attached to the queue. On Nov 23, 2015 3:47 AM, "Rose Dowson" wrote: > Thank you for your answer, but I'm new to OTRS so I don't understand very >

[otrs] Moving new ticket to another queue

Hi, I want to move a new ticket to another queue, but this queue is administrated by administrators only so the users can't see it. There is anyone who knows a solution or have a script? Thank you for your help. Regards. -

Re: [otrs] Moving new ticket to another queue

Am 23.11.2015 um 09:19 schrieb Rose Dowson: > I want to move a new ticket to another queue, but this queue is > administrated by administrators only so the users can't see it. > There is anyone who knows a solution or have a script? Give the user(s) the "move_into" permissions for the