rg [mailto:otrs-boun...@otrs.org] On Behalf Of Rob
Shears
Sent: 01 December 2015 15:52
To: User questions and discussions about OTRS.
Subject: Re: [otrs] AutoReply not functioning
I have confirmed I can manually telnet to the SMTP server, submit a message and
see it delivered, from the comm
It doesn't seem to matter if the ticket is raised via email, or manually, the
system log reports the same failure. So I'm now fairly sure whatever the root
cause of this failure is, is the reason my auto-reply no longer works. Whether
the reply has OTRS fields or not doesn't make a
ob
Shears
Sent: 01 December 2015 15:33
To: User questions and discussions about OTRS.
Subject: Re: [otrs] AutoReply not functioning
Uninstalled more packages. Now only have:
iPhoneHandle 4.0.2 OTRS AG The iPhoneHandle Package.
installed Uninstall
December 2015 09:23
To: User questions and discussions about OTRS.
Subject: Re: [otrs] AutoReply not functioning
It doesn't seem to matter if the ticket is raised via email, or manually, the
system log reports the same failure. So I'm now fairly sure whatever the root
cause of this failure
: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rob
Shears
Sent: 01 December 2015 11:28
To: User questions and discussions about OTRS.
Subject: Re: [otrs] AutoReply not functioning
Further digging indicated that my ITSMImpact Dynamic Field was not 'working
properly'. Adding
