Re: [otrs] Criticality <-> Impact <-> Priority Matrix empty

"Today"? As in, "it used to work and now it doesn't" or "We made an upgrade change and now something doesn't work." Either way, check your package management to make sure it thinks it's okay. Also verify that your database tables haven't been corrupted because of running out of space or hard

Re: [otrs] Criticality <-> Impact <-> Priority Matrix empty

Hello, Look in dynamic Fields. There must be two dropdown fields called ITSMCriticality and ITSMImpact. Without them that Matrix won't have values to pick up from. On 16 December 2015 at 05:27, Branislav Brna wrote: > Hello, > today I found that in our OTRS 3.3.7