Re: OT:Exchange good? (Was:Re: new hotness?)

2009-02-20 Thread Stephen
i can see this happening, and i would like to see more options besides
exchange. i think its healthy for dev teams to have something to
compete against.

but remember exchange is also backed by a huge suite of other things
that all work together and it all integrates. thats the flip side that
competing devs need to take a stab at as well. not just email but full
office collaboration. but i think that if it did come up it would be
very groovy to see.

and personally my favorite email client is the gmail web interface. i
really have grown to love the way it threads conversations and handles
email mass. so a 97 email topic is still just one line marked with new
content.
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RE: OT:Exchange good? (Was:Re: new hotness?)

2009-02-20 Thread Bryan O'Neal
 on
almost everything IT from the email to the phones to the CRM package. We
also trained on standard policies and procedures.
-Best of Breed vs. Homogenous Enterprise
Both purchasing the rite tool for the job and keeping to a single vender
have merits.  I personally believe in the best of breed method, however I
have never found a substitute for Exchange/Outlook.  There are few to no
other options to what outlook provides an enterprise these days.  Remember
we are not talking straight single user email and calendar we are talking
about something that provides collaboration.  The ability to assign tasks,
track those tasks, integrate all communication associated with those tasks,
etc., etc. etc. for calendaring, contacts, tasks, etc. all in a single pim
is a very nice thing.  Have you every used the journal feature in outlook?
Just because you have to pay for something does not mean the cost always
outweighs the benefit.  Once you have to start justifying your ROI on new
projects and show a comprehensive TOC analysis on what you already have, you
have to take a cold hard look at your products and emotions play no longer
can play a role in decision making.

All this said, I put SpeekBack.com on a combination of Google Aps and
Postfix because they were the rite tools for the job.  However for
Cornerstone Homes (and ASU) Exchange was the rite tool for the job.
Exchange is a very good tool to have in your IT bag of tricks when your job
is to reduce cost and maximize productivity of an entire enterprise. Unless
you have a real replacement, you should not bag on Exchange just because it
is Microsoft.  Indeed it is one of two evil empire products I often feel
compelled to defend.  Most others have their substitutes or are not commonly
used.  
Some uncommon product like groove are also quite interesting with few real
substitutes, but don't have the wide spread adoption to be used by most
businesses. And while I use others MS products, like Visio, it is only
because I already own it and know it, like using Photoshop vs. GIMP.  I
would never go purchase Photoshop, but I would not go out of my way to learn
GIMP if I already had Photoshop and new how to use it. Basically what I am
saying is don't hate a product because it is proprietary and you don't
understand it.  Now Hans can get away with hating something just because it
is not open but he never says he hates it because it cant be integrated, he
just says it's not open and that's enough :)

-Original Message-
From: plug-discuss-boun...@lists.plug.phoenix.az.us
[mailto:plug-discuss-boun...@lists.plug.phoenix.az.us] On Behalf Of Craig
White
Sent: Thursday, February 19, 2009 11:14 PM
To: Main PLUG discussion list
Subject: Re: OT:Exchange good? (Was:Re: new hotness?)

On Thu, 2009-02-19 at 19:37 -0700, Alan Dayley wrote:
 On Thu, Feb 19, 2009 at 5:29 PM, Stephen cryptwo...@gmail.com wrote:
  I agree on exchange really
  If you need just email exchange is the wrong thing but if you are 
  looking at all the other stuff I haven't seen anything close without 
  some serious work and cobbling
 
 As a forced user of Exchange via Outlook I consider the combination 
 proof that MS is a monopoly.  The number of UI odd-nesses, broken 
 metaphors, failures to schedule, etc. that I regularly suffer with 
 amaze me.  If it was a tool competing in a fair market, it would have 
 been ridiculed and died.  (Or our IT people are doing it wrong.)
 
 That said, I have not been an administrator of such a server nor have 
 I used other competing solutions, other than Google.  But I am 
 saddened to think that Exchange and Outlook, as broken as they are, 
 represent the best enterprise PIM solution available.  Sad indeed.

Exchange can be a nightmare...

- Tough to backup
- Costly to integrate spyware, anti-virus and other content scanning
- Specialized client software (Outlook)
- Requires AD
- Quirky management interface

Perhaps the most aggravating thing is that if you don't use Outlook, you
lose features and it all just plays into vendor lock-in to support protocols
and features that are simply not standardized.

The main selling point to Exchange/Outlook is that management likes the
simple interface of Outlook...it's something that they can almost use
without much training and all of the nastiness is handled by others.

Today's office needs to look beyond single source, proprietary software if
they want to provide less costly, more standard options.

Contact management - LDAP is a fairly well standardized commodity.
IMAP is a well defined standard
CalDAV is well on it's way to becoming a standard

To combat this, Microsoft has apparently recently released documentation on
MAPI protocols so that other applications can integrate into Exchange
Server.

Thus there is little reason to adopt Exchange/Outlook today because there
are a lot of other options.

On the other hand, you are staring at an entrenched beast and we all know
that people purchase emotionally and defend rationally

RE: OT:Exchange good? (Was:Re: new hotness?)

2009-02-20 Thread Craig White
On Fri, 2009-02-20 at 09:45 -0700, Bryan O'Neal wrote:
  I disagree... Mostly.
  - Tough to backup
 Like any database it needs to be shut down for standard file backups to work
 properly.  This can be done via a simple script and is not a real issue.
 However the use of back up programs like BackupExec make it a breeze to back
 up and restore.  However I will agree that if you never had to deal with it
 before and you don't have much space and you don't have something like
 Backup Exec it can be daunting to figure out how to get regular backups
 working.  That said I also like to run all the clients so they keep a copy
 of all activity locally.  Not only does this speed up the clients but it
 also ensures that if the server suddenly went belly up and the last backup I
 had was 10 or 12 hours old (if I was using a file backup system) I could
 restore everything up to the minuet for people who had their clients
 running.  If I thought it was worth the time I would have liked to
 virtualizes the exchange server and take regular snap shots of it throughout
 the day. However other projects provided a greater return for the time
 invested so I never got around to it.

this is absurd - once you have used cyrus-imapd and all of the e-mails
are separate files you realize how antiquated and stupid the concept of
an Exchange mail store is. Oh, you can buy programs with Exchange
'agents' to allow you to back up live or you can use some routine to
shut down Exchange to allow a backup but it's clearly a hostile
environment, much like backing up any database.

  - Costly to integrate spyware, anti-virus and other content scanning
 I never had any issues and must totally disagree. I have always used the
 scanning built into exchange. This has been quite a nice feature since
 Exchange 2003 SP2 which is quite good at controlling spam, viruses, and
 generally enforcing corporate policies.  However, for less then $500 a year
 you can get a third party to spam scan all of your email before it ever hits
 your server.  If nothing else this pays for it's self in saved bandwidth.
 If you are a medium size company initial spam scanning should be done by a
 third party, after that Exchange can be tweaked quite easily to help enforce
 corporate policies.  In addition integration with products like Avast make
 it easy to offer AV/Threat scanning.  After that exchange is easy to set up
 for limiting the kinds of files that can be sent or received, how big a
 email can be, and even who emails can be sent or received from.  And while I
 never did it, I am fairly certain you can do key word scanning as well.
 Most of this this can be customized on a per user basses.

I think you just made my point...buying specialized software add-ons to
perform scanning - and of course, the 'Exchange Server' options.

 - Specialized client software (Outlook)
 You can chose what ever client you want, but some features may not be
 limited or not available. A fairly good webmail client is provided. You can
 use POP and IMAP for any client with regards to your email. With some server
 side add-ons colanders can be made available as well and global contacts can
 be driven via ldap.  While it is true if you want to use the advanced
 features you have to use outlook, but again, I have not found any other
 client/sere pair that provides these features, so it is not surprising that
 other clients can not use them when connecting to the server.

good webmail is easily implemented as are LDAP client applications. OWA
is adequate.

 - Requires AD
 Yes.  However this is like saying that it requires an MS server to run so I
 really don't see your point.  I can integrate my Linux servers and clients
 seamlessly into AD using krb and some people indicate the opposite is also
 true.  It is an enterprise mail system designed around collaboration.  If
 you don't have an enterprise to collaborate with you probably are not
 looking at outlook.  If you believe it ads additional expense look at the
 small business edition.  The price for a fully integrated MS environment is
 very cheep these days.

My point seemed to be rather obvious. You're in for the penny, you're in
for the pound. The issue isn't about whether Linux or Macintosh can
integrate into an AD environment...of course they can.

The issue was about buying in and having AD dictate everything from user
accounts to machine access and all resource management. To use Exchange,
you have no choice other than to go the whole hog...there was no other
options after Exchange 5.5

The simple truth is that Microsoft didn't create the Enterprise
environment nor do they possess the only logical implementation. They
have the marketing muscle and the foresight to create artificial
dependencies to use software to dictate implementation.

Start tossing in curveballs such as IP Telephony integration and it
becomes a major clusterf**k. 

The ultimate issue is that the only decent client for Exchange is

Re: OT:Exchange good? (Was:Re: new hotness?)

2009-02-20 Thread Stephen
I know the 2 bugaboos for excahnge in requirements is Disk IO for
large companies, (not as much an issue in a small sub 1000 users
company) and ram. exchange up to 2003 is a 4gb of ram beastie.

im not sure about the mailbox recovery, but i know it can run on ESXi
vm as long as you have 2 cores and 4gb of ram to give it. we are
getting ready to convert ours to a Virtual machine ill let ppl know
the results if they want.

Also excahgne 2007  is fully 64 bit and VM supported as well. we are
hoping to deploy that and migrate soon

but for mailbox recovery im not sure what has changed but i know alot
has. but it is better than it has been in the past (comparing 5.5 to
2k3 personally)

On Fri, Feb 20, 2009 at 11:13 AM, Bob Elzer bob.el...@gmail.com wrote:
 Well I haven't used the latest exchange and it's been a while, so maybe you
 can tell me if they worked around the issues I had with it.

 It requires it's own server. On a single core server, it bogged the system
 down so much, we couldn't run other apps. (granted it's probably best to do
 that, but when you don't have the budget for it, you have to do)

 There's no way to look at the raw email message on the server. Or go through
 all the mail boxes.

 Recovery requires a second machine. From what I remember it was convoluted,
 but you need a second box.


 -Original Message-
 From: plug-discuss-boun...@lists.plug.phoenix.az.us
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RE: OT:Exchange good? (Was:Re: new hotness?)

2009-02-20 Thread Bryan O'Neal
I ran it integrated on the same machine as the AD server (which was duel
core mid range Power Edge 1600 IIRC).  Supposedly I should have run it on
its own box because it slows down the AD controller but it met my needs and
worked great. The only complaint I had was that exchange would act slow for
a particular user when that user was doing something like searching for a
specific string somewhere in the 120,000 message the user maintained their
inbox. I could have solved this by turning on server side message indexing,
but the resource cost was too high for the benefit it returned. To that note
exchange can be a bit of a system hog but not bad.  I ran three application
servers and a BES off the same box.  Exchange offered me a way to split the
work load amongst several front and back end exchange servers that were
dedicated to just exchange, but that was extreme overkill for 60-70 users.
As for raw email, what do you mean?  I could look as raw msg files including
all the header and routing information for any item in any mail box.  In
fact I could do this either through their DB tools or in drive/file fashion
where the mail boxes and sub folders are listed as directories and the
individual mail items were simple message files.  As for recovery, I can
recover and mount any mail box I want, even duplicates (as long as the
system identifiers were changed) on one box.  However if you looking for
recovery from a catastrophic failure I just needed a box.  However, the down
side was that it was heavily integrated with AD.  Which was very, very nice
for management.  But if you lost your AD (all AD servers) you could only
recover the individuals mail, calendar, contacts, task, and note items.  The
individuals processing rules, custom alerts, etc. are all tied to a system
ID.  But since I don't know any other system where users can set all this up
on the server in a sand boxed format I did not see this as a drawback since
other system did not offer this feature.  In addition I backed up my AD the
same as Exchange and everything else, so if I had a raw box I could recover
everything no questions asked.

I remember exchange back in the NT 4 days and it was a weird black art, but
since 2003 Sp2 it is very nice.

-Original Message-
From: plug-discuss-boun...@lists.plug.phoenix.az.us
[mailto:plug-discuss-boun...@lists.plug.phoenix.az.us] On Behalf Of Bob
Elzer
Sent: Friday, February 20, 2009 11:14 AM
To: 'Main PLUG discussion list'
Subject: RE: OT:Exchange good? (Was:Re: new hotness?)

Well I haven't used the latest exchange and it's been a while, so maybe you
can tell me if they worked around the issues I had with it.

It requires it's own server. On a single core server, it bogged the system
down so much, we couldn't run other apps. (granted it's probably best to do
that, but when you don't have the budget for it, you have to do)

There's no way to look at the raw email message on the server. Or go through
all the mail boxes.

Recovery requires a second machine. From what I remember it was convoluted,
but you need a second box.


-Original Message-
From: plug-discuss-boun...@lists.plug.phoenix.az.us
[mailto:plug-discuss-boun...@lists.plug.phoenix.az.us] On Behalf Of Bryan
O'Neal
Sent: Friday, February 20, 2009 9:45 AM
To: 'Main PLUG discussion list'
Subject: RE: OT:Exchange good? (Was:Re: new hotness?)

 
I disagree... Mostly.
 - Tough to backup
Like any database it needs to be shut down for standard file backups to work
properly.  This can be done via a simple script and is not a real issue.
However the use of back up programs like BackupExec make it a breeze to back
up and restore.  However I will agree that if you never had to deal with it
before and you don't have much space and you don't have something like
Backup Exec it can be daunting to figure out how to get regular backups
working.  That said I also like to run all the clients so they keep a copy
of all activity locally.  Not only does this speed up the clients but it
also ensures that if the server suddenly went belly up and the last backup I
had was 10 or 12 hours old (if I was using a file backup system) I could
restore everything up to the minuet for people who had their clients
running.  If I thought it was worth the time I would have liked to
virtualizes the exchange server and take regular snap shots of it throughout
the day. However other projects provided a greater return for the time
invested so I never got around to it.
 - Costly to integrate spyware, anti-virus and other content scanning
I never had any issues and must totally disagree. I have always used the
scanning built into exchange. This has been quite a nice feature since
Exchange 2003 SP2 which is quite good at controlling spam, viruses, and
generally enforcing corporate policies.  However, for less then $500 a year
you can get a third party to spam scan all of your email before it ever hits
your server.  If nothing else this pays for it's self in saved bandwidth.
If you

RE: OT:Exchange good? (Was:Re: new hotness?)

2009-02-20 Thread Bryan O'Neal
Agreed, for larger companies ( I would even say over 500 users) the disk IO
can brutal.  Especially since it writes every message or change to the store
before scanning for discard.  Which is another reason why $500/year for off
site spam scanning is a must. Also remember it is handling much more then
just your mail.  That and you can split it up so the actual mail box stores
reside on faster disks with and mirrored to a more robust raid.  Then again
I have seen some very nice hybrid drives and well cached raid controllers
produce phenomenal results for very little coin.  The triad off some a
company that size is quite good.  Remember I did the bulk of my exchange
work for a company with less then 75 people and a monthly cash flow of
~$10Mill so the $250K/year IT budget they tossed me was nothing.  Especially
since I maintained a 300% ROI on had documented savings and value
generation.  I could not have done this if I had forced everyone onto
cyrus-imapd for all communications ;)



-Original Message-
From: plug-discuss-boun...@lists.plug.phoenix.az.us
[mailto:plug-discuss-boun...@lists.plug.phoenix.az.us] On Behalf Of Stephen
Sent: Friday, February 20, 2009 11:21 AM
To: Main PLUG discussion list
Subject: Re: OT:Exchange good? (Was:Re: new hotness?)

I know the 2 bugaboos for excahnge in requirements is Disk IO for large
companies, (not as much an issue in a small sub 1000 users
company) and ram. exchange up to 2003 is a 4gb of ram beastie.

im not sure about the mailbox recovery, but i know it can run on ESXi vm as
long as you have 2 cores and 4gb of ram to give it. we are getting ready to
convert ours to a Virtual machine ill let ppl know the results if they want.

Also excahgne 2007  is fully 64 bit and VM supported as well. we are hoping
to deploy that and migrate soon

but for mailbox recovery im not sure what has changed but i know alot has.
but it is better than it has been in the past (comparing 5.5 to
2k3 personally)

On Fri, Feb 20, 2009 at 11:13 AM, Bob Elzer bob.el...@gmail.com wrote:
 Well I haven't used the latest exchange and it's been a while, so 
 maybe you can tell me if they worked around the issues I had with it.

 It requires it's own server. On a single core server, it bogged the 
 system down so much, we couldn't run other apps. (granted it's 
 probably best to do that, but when you don't have the budget for it, 
 you have to do)

 There's no way to look at the raw email message on the server. Or go 
 through all the mail boxes.

 Recovery requires a second machine. From what I remember it was 
 convoluted, but you need a second box.


 -Original Message-
 From: plug-discuss-boun...@lists.plug.phoenix.az.us
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RE: OT:Exchange good? (Was:Re: new hotness?)

2009-02-20 Thread Bryan O'Neal
I can concur with a great deal of what your saying.  However I am intrigued
by your statement of There are many other choices  I am hoping to find
ones that work well for the very small business and the very large that
provide the same functionality of Exchange, but have not. Do you have a
solution suite that you can recommend?  As for the mail only portion, I can
tell you other systems handle it much better (Personally I like Postfix for
a pure mail solution).  The last time I looked at benchmarks was back in
2006 but I can not find them now.  Exchange was in the lower half of the
companied mail servers. But when you talk exchange mail is really less then
half of the conversation.  But again, as for cost, it is not as bad as you
think.  For small business solutions it can be quite cheep.  This cost
benefit ratio does degrade once you get into the very large enterprises and
you have to really look at how much you are willing to pay for what Exchange
does (and other solutions don't)  Similarly it is far to expensive for the
five person small business by its self.  Which is why it is bundled with SQL
Server, Share Point, Terminal Services, AD, and a ton of other stuff in
their Server 2003 Small Business Edition.  Still for most very small
businesses I encourage outsourcing all their IT needs.

-Original Message-
From: plug-discuss-boun...@lists.plug.phoenix.az.us
[mailto:plug-discuss-boun...@lists.plug.phoenix.az.us] On Behalf Of Bob
Elzer
Sent: Friday, February 20, 2009 12:00 PM
To: 'Main PLUG discussion list'
Subject: RE: OT:Exchange good? (Was:Re: new hotness?)

Exchange works and for now it probably has the best calendar app. But MS
designed it to only work with it's own relatives, It was not designed to
play nice with the rest of the kids on the block.

But the kids on the block, adjusted to play with MS.

When you are done adding up, all the things you need to run an exchange
server, it's just too costly, money and resources. 

There are so many other choices, that don't require all that special stuff,
and in some cases, they may take a little more effort to make them play with
MS, but in the end the money and resources are a lot less, and it works with
everybody.

Also when you talk about adding VM's, that solution works for everything,
not just exchange, so when comparing mail systems that shouldn't be
included.

One thing, I think that has been overlooked, and I don't know if it's ever
been done, is a mail server benchmark.

I'd be interested in knowing, the difference between the mail server, how
much disk space does the mail message take up when stored on the system, how
many messages can they handle per minute, how much load on the cpu do they
each take. I'm sure there are more question too.




-Original Message-
From: plug-discuss-boun...@lists.plug.phoenix.az.us
[mailto:plug-discuss-boun...@lists.plug.phoenix.az.us] On Behalf Of Stephen
Sent: Friday, February 20, 2009 11:21 AM
To: Main PLUG discussion list
Subject: Re: OT:Exchange good? (Was:Re: new hotness?)

I know the 2 bugaboos for excahnge in requirements is Disk IO for large
companies, (not as much an issue in a small sub 1000 users
company) and ram. exchange up to 2003 is a 4gb of ram beastie.

im not sure about the mailbox recovery, but i know it can run on ESXi vm as
long as you have 2 cores and 4gb of ram to give it. we are getting ready to
convert ours to a Virtual machine ill let ppl know the results if they want.

Also excahgne 2007  is fully 64 bit and VM supported as well. we are hoping
to deploy that and migrate soon

but for mailbox recovery im not sure what has changed but i know alot has.
but it is better than it has been in the past (comparing 5.5 to
2k3 personally)

On Fri, Feb 20, 2009 at 11:13 AM, Bob Elzer bob.el...@gmail.com wrote:
 Well I haven't used the latest exchange and it's been a while, so 
 maybe you can tell me if they worked around the issues I had with it.

 It requires it's own server. On a single core server, it bogged the 
 system down so much, we couldn't run other apps. (granted it's 
 probably best to do that, but when you don't have the budget for it, 
 you have to do)

 There's no way to look at the raw email message on the server. Or go 
 through all the mail boxes.

 Recovery requires a second machine. From what I remember it was 
 convoluted, but you need a second box.


 -Original Message-
 From: plug-discuss-boun...@lists.plug.phoenix.az.us
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OT:Exchange good? (Was:Re: new hotness?)

2009-02-19 Thread Alan Dayley
On Thu, Feb 19, 2009 at 5:29 PM, Stephen cryptwo...@gmail.com wrote:
 I agree on exchange really
 If you need just email exchange is the wrong thing but if you are
 looking at all the other stuff I haven't seen anything close without
 some serious work and cobbling

As a forced user of Exchange via Outlook I consider the combination
proof that MS is a monopoly.  The number of UI odd-nesses, broken
metaphors, failures to schedule, etc. that I regularly suffer with
amaze me.  If it was a tool competing in a fair market, it would have
been ridiculed and died.  (Or our IT people are doing it wrong.)

That said, I have not been an administrator of such a server nor have
I used other competing solutions, other than Google.  But I am
saddened to think that Exchange and Outlook, as broken as they are,
represent the best enterprise PIM solution available.  Sad indeed.

Alan
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Re: OT:Exchange good? (Was:Re: new hotness?)

2009-02-19 Thread Stephen
What exchange can do is really good, but gettong it to work well is
almost Byzantine in its poorly doctumented way I have run them and
will do so again but the bugaboos that don't come up till its an issue
are the kicker and not worth it if your doing just email and the like
but it is petlt the best in market because there isn't an apples to
apples comparison to it, except lotus notes but I haven ever even used
it. If like to see a real competitor to exchange and see the space get
movin

On 2/19/09, Alan Dayley ala...@consultpros.com wrote:
 On Thu, Feb 19, 2009 at 5:29 PM, Stephen cryptwo...@gmail.com wrote:
 I agree on exchange really
 If you need just email exchange is the wrong thing but if you are
 looking at all the other stuff I haven't seen anything close without
 some serious work and cobbling

 As a forced user of Exchange via Outlook I consider the combination
 proof that MS is a monopoly.  The number of UI odd-nesses, broken
 metaphors, failures to schedule, etc. that I regularly suffer with
 amaze me.  If it was a tool competing in a fair market, it would have
 been ridiculed and died.  (Or our IT people are doing it wrong.)

 That said, I have not been an administrator of such a server nor have
 I used other competing solutions, other than Google.  But I am
 saddened to think that Exchange and Outlook, as broken as they are,
 represent the best enterprise PIM solution available.  Sad indeed.

 Alan
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-- 
Sent from my mobile device

A mouse trap, placed on top of your alarm clock, will prevent you from
rolling over and going back to sleep after you hit the snooze button.

Stephen
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Re: OT:Exchange good? (Was:Re: new hotness?)

2009-02-19 Thread Craig White
On Thu, 2009-02-19 at 19:37 -0700, Alan Dayley wrote:
 On Thu, Feb 19, 2009 at 5:29 PM, Stephen cryptwo...@gmail.com wrote:
  I agree on exchange really
  If you need just email exchange is the wrong thing but if you are
  looking at all the other stuff I haven't seen anything close without
  some serious work and cobbling
 
 As a forced user of Exchange via Outlook I consider the combination
 proof that MS is a monopoly.  The number of UI odd-nesses, broken
 metaphors, failures to schedule, etc. that I regularly suffer with
 amaze me.  If it was a tool competing in a fair market, it would have
 been ridiculed and died.  (Or our IT people are doing it wrong.)
 
 That said, I have not been an administrator of such a server nor have
 I used other competing solutions, other than Google.  But I am
 saddened to think that Exchange and Outlook, as broken as they are,
 represent the best enterprise PIM solution available.  Sad indeed.

Exchange can be a nightmare...

- Tough to backup
- Costly to integrate spyware, anti-virus and other content scanning
- Specialized client software (Outlook)
- Requires AD
- Quirky management interface

Perhaps the most aggravating thing is that if you don't use Outlook, you
lose features and it all just plays into vendor lock-in to support
protocols and features that are simply not standardized.

The main selling point to Exchange/Outlook is that management likes the
simple interface of Outlook...it's something that they can almost use
without much training and all of the nastiness is handled by others.

Today's office needs to look beyond single source, proprietary software
if they want to provide less costly, more standard options.

Contact management - LDAP is a fairly well standardized commodity.
IMAP is a well defined standard
CalDAV is well on it's way to becoming a standard

To combat this, Microsoft has apparently recently released documentation
on MAPI protocols so that other applications can integrate into Exchange
Server.

Thus there is little reason to adopt Exchange/Outlook today because
there are a lot of other options.

On the other hand, you are staring at an entrenched beast and we all
know that people purchase emotionally and defend rationally so it's a
difficult proposition to change, especially when the typical pointy
haired boss is comfortable with Outlook.

All I can say is that the wisdom of this can be found in the fraternity
initiation scene in Animal House...Thank you sir, may I have another.

Craig

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