Re: [rt-users] Billing for RT customer service.

On Thu 29.Oct'09 at 15:39:58 -0400, Todd Chapman wrote: Hi all, We use RT to perform customer service for our client. RT doesn't really have a good way for us to get the numbers we need to bill our clients. It's easy to get the number of tickets handled, but getting the number of emails

Re: [rt-users] Billing for RT customer service.

Hi Todd, We've taken to reporting against the RT database directly. We use custom fields to track the customer, project, billing status, invoice number, etc. Works well. Good luck, Andy Todd Chapman wrote: Hi all, We use RT to perform customer service for our client. RT doesn't really

[rt-users] Billing for RT customer service.

Hi all, We use RT to perform customer service for our client. RT doesn't really have a good way for us to get the numbers we need to bill our clients. It's easy to get the number of tickets handled, but getting the number of emails sent external (to consumers) during a given time period seems to

Re: [rt-users] Billing for RT customer service.

RT::Extension::ActivityReports will get you get a list of all of the messages exchanged. -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: