Here's what I ended up with, take everyone off the mail group then add
in the new owner...
foreach my
$address($self-TicketObj-QueueObj-Cc-MemberEmailAddresses){
$self-TicketObj-SquelchMailTo($address);
}
if($self-TicketObj-OwnerObj-Id != $RT::Nobody-id){
$self-TicketObj-AddWatcher(
Looking for a way (scrip?) to remove non-owner/requester/admin CCs on
take or ownership change.
We have a big group of CCs when a ticket comes in, once one of the
helpdesk group takes the ticket I want the people that aren't directly
involved out off the watchers list.
Thanks!
On Thu, Oct 29, 2009 at 10:22, Seth Lake sl...@bcssi.com wrote:
Looking for a way (scrip?) to remove non-owner/requester/admin CCs on
take or ownership change.
We have a big group of CCs when a ticket comes in, once one of the
helpdesk group takes the ticket I want the people that aren't
On Thu, Oct 29, 2009 at 10:22, Seth Lake sl...@bcssi.com wrote:
Looking for a way (scrip?) to remove non-owner/requester/admin CCs on
take or ownership change.
We have a big group of CCs when a ticket comes in, once one of the
helpdesk group takes the ticket I want the people that aren't
...@cambridgeenergyalliance.org]
Sent: Thursday, October 29, 2009 10:33 AM
To: Seth Lake
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Remove Watchers on Owner Change
On Thu, Oct 29, 2009 at 10:22, Seth Lake sl...@bcssi.com wrote:
Looking for a way (scrip?) to remove non-owner/requester
