On Fri, Oct 23, 2009 at 12:36 AM, Gary Greene
ggre...@minervanetworks.comwrote:
On 10/22/09 3:04 PM, Jerrad Pierce jpie...@cambridgeenergyalliance.org
wrote:
The thing here is that the interface is presenting far too much
information
for my users (both admin and self service UIs), thus why
Hello!
We have RT with ca 50 000 tickets in it, which, I think, has been
running since 3.2 and upgraded lately to 3.8.5. After that I added RT-
IR to it and everything seems to be fine except the Lookup IP query.
First of all it takes ages. MySQL slow log reports query_time in order
of
I have a very serious security problem with 3.8 installation (3.8.6
currently).
Logged User sessions are being mixed up. One logged user is becoming another
logged user as seen by rt. It happens in different moments.
For example I'm user A and after clicking to view some ticket I become
We have just upgraded from 3.8.2 to 3.8.6 and everything has been fine,
but we have ran into our first problem; when searching on custom fields
it's ignoring the CF and returning all results.
This is one of the searches we are trying:
Queue = 'Client Support' AND Subject LIKE 'schedule' AND
Hi,
We have RT 3.6.6 running which for some unknown reason has stopped
sending replies via email. Auto responders are working but replies
are added (and can be viewed via RT) but not emailed out. We're not
aware of any configuration change that may have caused this.
Does anyone have any idea
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Hash: SHA1
Hi,
today we almost lost an incoming e-mail that was processed by rt-mailgate
but never appeared in RT as a ticket. The only thing I can see in the web
server logs around the time of the event is the following line:
[Fri Oct 23 08:41:31 2009]
I am finding a lot of those entries in my log:
Oct 23 11:40:58 tickets fetchmail[18602]: awakened at Fri 23 Oct 2009
11:40:58 AM EDT
Oct 23 11:40:58 tickets fetchmail[18602]: sleeping at Fri 23 Oct 2009
11:40:58 AM EDT for 90 seconds
Oct 23 11:41:49 tickets RT: RT::Date used date::parse
On Fri, Oct 23, 2009 at 12:17:51PM -0400, Mauricio Tavares wrote:
I am finding a lot of those entries in my log:
Oct 23 11:41:49 tickets RT: RT::Date used date::parse to make 1970-01-01
18000
Can you tell me what version of RT you're running?
On Fri, Oct 23, 2009 at 10:47:02AM +0100, Alex Young wrote:
We have just upgraded from 3.8.2 to 3.8.6 and everything has been fine,
but we have ran into our first problem; when searching on custom fields
it's ignoring the CF and returning all results.
This is one of the searches we
We have just upgraded from 3.8.2 to 3.8.6 and everything has been fine, but
we have ran into our first problem; when searching on custom fields it’s
ignoring the CF and returning all results.
Works for me, although I've not run the upgrade scripts yet since I
have a 3.8.6
running concurrently
On Fri, Oct 23, 2009 at 11:24:01AM +0200, Arkadiusz Miskiewicz wrote:
I have a very serious security problem with 3.8 installation (3.8.6
currently).
Logged User sessions are being mixed up. One logged user is becoming another
logged user as seen by rt. It happens in different
On Fri, Oct 23, 2009 at 12:00:05PM +0300, Laas Toom wrote:
Hello!
We have RT with ca 50 000 tickets in it, which, I think, has been
running since 3.2 and upgraded lately to 3.8.5. After that I added RT-
IR to it and everything seems to be fine except the Lookup IP query.
First of
On Thu, Oct 22, 2009 at 12:57, Jerrad Pierce
jpie...@cambridgeenergyalliance.org wrote:
On Thu, Oct 22, 2009 at 12:46, Ruslan Zakirov ruslan.zaki...@gmail.com
wrote:
I believe there is a fix either in recent RT or DBIx::SB. Heavily
depends on DB, RT and DBIx::SB versions combination, tricky
On Wed, Oct 21, 2009 at 07:08:12PM -0700, Behzad Mahini wrote:
I have been forced to do a manual installation of RT::Crypt::SMIME (as
For RT extensions, you're always going to have to do them manually
Results of Manual installation:
1) Makefile.PL
Laas,
This SQL is too heavy and incorrect, RT 3.8.6 has a fix.
On Fri, Oct 23, 2009 at 1:00 PM, Laas Toom laas.t...@eenet.ee wrote:
Hello!
We have RT with ca 50 000 tickets in it, which, I think, has been running
since 3.2 and upgraded lately to 3.8.5. After that I added RT-IR to it and
On Friday 23 of October 2009, Jesse Vincent wrote:
On Fri, Oct 23, 2009 at 11:24:01AM +0200, Arkadiusz Miskiewicz wrote:
I have a very serious security problem with 3.8 installation (3.8.6
currently).
Logged User sessions are being mixed up. One logged user is becoming
another logged
today we almost lost an incoming e-mail that was processed by rt-mailgate
but never appeared in RT as a ticket. The only thing I can see in the web
server logs around the time of the event is the following line:
[Fri Oct 23 08:41:31 2009] [notice] child pid 21284 exit signal
No proxy. Also rt is served over https. The session is really changing user
because when trying to do something that user A has access to I get
permission
denied due to B/C not having that access.
Something else is going on.
* Can you capture the cookies on User A, User B, and User C's
On Friday 23 of October 2009, Jesse Vincent wrote:
No proxy. Also rt is served over https. The session is really changing
user because when trying to do something that user A has access to I get
permission denied due to B/C not having that access.
Something else is going on.
* Can you
A tool like the firefox developer toolbar is an easy way to do this.
HTTPFox might be a good solution too. You can simply tell it to start tracking
as you use RT, and stop it once you encounter the problem. Examine the
results, debug, and or sanitize and share.
Everyone experiencing the
Arkadiusz Miskiewicz wrote:
I have a very serious security problem with 3.8 installation (3.8.6
currently).
Logged User sessions are being mixed up. One logged user is becoming another
logged user as seen by rt. It happens in different moments.
Are you using HTTP authentication or RT's
I had this in 3.6.6, whatever was current in march 2008, april 2008 (looking
at irc logs on when I tried to get some help at #rt), 3.8.2 and now 3.8.6.
Maybe other too, don't remember versions.
Note that the issue was gone for some time (3.8.5 for sure, 3.8.4, too afaik)
but it's back
The test suite for RT::Crypt::SMIME is realy intended for a
development
environment. It's unfortunate, but I wouldn't expect it to work on
your
live RT instance.
So, if I do a force install and ignore the failing tests, I should
not have any worries about this module performing its
On Fri, Oct 23, 2009 at 11:09:57AM -0700, Behzad Mahini wrote:
The test suite for RT::Crypt::SMIME is realy intended for a
development
environment. It's unfortunate, but I wouldn't expect it to work on
your
live RT instance.
So, if I do a force install and ignore the failing
On Thu, Oct 22, 2009 at 10:45:20AM +0530, Varun wrote:
Hello All
I have RT 3.6.3 with fast cgi implemented and apache 2.0 with 8GB of
physical RAM. My problem is that after every 3 days my physical ram gets
fully utilized and apache starts using swap memory. So my machine gets on
Jesse Vincent wrote:
On Fri, Oct 23, 2009 at 12:17:51PM -0400, Mauricio Tavares wrote:
I am finding a lot of those entries in my log:
Oct 23 11:41:49 tickets RT: RT::Date used date::parse to make 1970-01-01
18000
Can you tell me what version of RT you're running?
On Fri, Oct 23, 2009 at 02:57:28PM -0400, Mauricio Tavares wrote:
Jesse Vincent wrote:
On Fri, Oct 23, 2009 at 12:17:51PM -0400, Mauricio Tavares wrote:
I am finding a lot of those entries in my log:
Oct 23 11:41:49 tickets RT: RT::Date used date::parse to make 1970-01-01
We recently updated from RT 3.6.4 to RT 3.8.1. Our users have noticed
that the order of CustomFields has changed on the Basics page. Prior to
upgrading, Global CustomFields were listed first with queue specific
ones listed next. It seems to be reversed now, with all the queue
specific fields being
While there, you might simplify the body to remove the unnecessary
$global_only
Sorry, should have stuck with my original there:
my $self = shift;
$self-Limit( ALIAS = $self-_OCFAlias,
FIELD = 'ObjectId',
OPERATOR= '=',
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