[servman] Description field SR build description with multiple fields

Hi all, Is there a way to build the description field when I am binding a SR mapping. Let me explain Let says I have 3 questions 1: What is the computer name 2: What is the problem 3: Anyone else having the problem? Can I from SCSM without using orchestrator combine those 3 fields into the

[servman] Notify parent owner

Hi is there a way that when notes are added to a manual activity to notify the Incident or Service Request Owner? Thanks

[servman] Duplicate status

Hello all, For report purposes we are trying to add a new Status called Duplicate. Here is the context. When a duplicate ticket created we don't want it to show in the reports. So I added a Duplicated status but SCSM still sees it has Open status. Is it possible to the Duplicate status but to

[servman] Triage bucket

Hello is there a way to have some kind of triage bucket for some incoming tickets? What we are noticing that users go on the portal and use the generic request for both incidents and service request type of demand but they all come in as incidents. What we currently do is close the incident and

[servman] RE: Notify Analyst when notes are added to Activity

...@lists.myitforum.com] On Behalf Of Séguin, Mario Sent: Thursday, December 12, 2013 12:32 PM To: servman@lists.myitforum.commailto:servman@lists.myitforum.com Subject: [servman] Notify Analyst when notes are added to Activity Hi, I already ask but don't remember the answer. Is there a way that when

[servman] RE: Notify Analyst when notes are added to Activity

...@lists.myitforum.commailto:listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Séguin, Mario Sent: Thursday, December 12, 2013 12:39 PM To: servman@lists.myitforum.commailto:servman@lists.myitforum.com Subject: [servman] RE: Notify Analyst when notes are added

[servman] Notify Analyst when notes are added to Activity

Hi again, Sorry for spamming. I am facing a real challenge here. I am trying to attack this problem from many angles and I get road block on every angles. Here is what I am trying to do. We have an IR or SR that have Manual activities and I want to inform the IR/SR Analyst that comments have

[servman] Weird problem

Hi all, Whenever I add a task or management pack and I close SCSM and restart, the changes are gone until I go to the SCSM server and manually restart the Data Access Service. Anyone else have this issue.

[servman] RE: Weird problem

problem That's not unusual. : ) From: listsad...@lists.myitforum.commailto:listsad...@lists.myitforum.com [mailto:listsad...@lists.myitforum.com] On Behalf Of Séguin, Mario Sent: Thursday, January 9, 2014 6:27 AM To: servman@lists.myitforum.commailto:servman@lists.myitforum.com Subject: [servman

[servman] Service Catalog group

Hello all, Quick question I wanted to restrict view access to certain Service offering on the portal and follow this procedure http://www.concurrency.com/blog/scsmportalpermisions/ And it`s not working. I do everything in the article and the portal goes blank after I apply the settings. When

[servman] RE: Set First Response Date rule override.

...@lists.myitforum.com] On Behalf Of Séguin, Mario Sent: Monday, February 17, 2014 8:52 AM To: 'servman@lists.myitforum.com' Subject: [servman] Set First Response Date rule override. Hello all, I imported the MP to disable the Set First Response Date rule override from this web site http