Re: This is why I HATE Autodesk....

2013-02-08 Thread Ed Manning
To be fair to AD -- while they shouldn't force us into business with ridiculous relics like the reseller network, and they should certainly be putting more pressure on the resellers to do business in a more customer-friendly way, the reseller's incompetence isn't their fault. I'm sure that many

Re: This is why I HATE Autodesk....

2013-02-08 Thread Eric Thivierge
+1 to that Paul. The concept of the reseller is ridiculous at this current state of technology. I'm sure we'll see the usual yammerings of the AD folks saying this is how it has always been, resllers provide support (HAH!), they can provide you with other software sales... blah blah blah. It's an

Re: This is why I HATE Autodesk....

2013-02-08 Thread Paul Griswold
Hehe - thanks Eric! And guess what beta I'm in the process of setting up once again. Has anyone seen their latest demo with Arnold running? I need to email Paul Helge ;-) Paul On Fri, Feb 8, 2013 at 11:50 AM, Eric Thivierge ethivie...@gmail.comwrote: +1 to that Paul. The concept of the

Re: This is why I HATE Autodesk....

2013-02-08 Thread Paul Griswold
Yeah $100 late fee (though thanks to Manny friends at AD they've dropped that). And now I'm locked out of the Customer Portal until I send my check and signed contract back to the reseller. Honestly, as much as people bitch at Adobe, the new Creative Cloud system is very slick and works great.

Re: This is why I HATE Autodesk....

2013-02-08 Thread Rob Chapman
and do you really think they will implement things any better once this is all on the cloud?? It hasnt been a stellar track record so far in regards to customer satisfaction in my opinion :D XTFX here in London are ok (no need to Fax and are accommodating and helpful with licenses but most

Re: This is why I HATE Autodesk....

2013-02-08 Thread Tim Thorburn
On 2/8/2013 11:50 AM, Eric Thivierge wrote: Also any company still working off fax machines these days to receive these signed documents are oblivious to the fact that there is no reason for it to need to be faxed. Scanners people, their the latest and greatest technology! That companies

Re: This is why I HATE Autodesk....

2013-02-08 Thread Eric Thivierge
Ugh, quoted with bad grammar. Sigh... *they're Eric Thivierge http://www.ethivierge.com On Fri, Feb 8, 2013 at 12:35 PM, Tim Thorburn immor...@arashidigital.comwrote: On 2/8/2013 11:50 AM, Eric Thivierge wrote: Scanners people, their ...

Re: This is why I HATE Autodesk....

2013-02-08 Thread olivier jeannel
Quote/raises friday beer to Stephen and this list for all of the support the last 1.5 decades/ /Rob/// We are the Softimage support ! O Le 08/02/2013 18:32, Rob Chapman a écrit : and do you really think they will implement things any better once this is all on the cloud?? It hasnt

RE: This is why I HATE Autodesk....

2013-02-08 Thread Sandy Sutherland
...@listproc.autodesk.com] on behalf of olivier jeannel [olivier.jean...@noos.fr] Sent: 08 February 2013 19:45 To: softimage@listproc.autodesk.com Subject: Re: This is why I HATE Autodesk Quote raises friday beer to Stephen and this list for all of the support the last 1.5 decades Rob We