On Jun 17, 2010, at 11:34 PM, Anthony wrote:
On Fri, Jun 18, 2010 at 12:54 AM, SteveC st...@asklater.com wrote:
OTRS is a horrible system, whereas uservoice is easypeasy.
From whose perspective? Send an email, wait 3 minutes and 42 seconds,
receive a response that your issue has been
I think you're concentrating on tiles, but that's not really the bottleneck I
would jump on first.
The conversation goes like this:
steve we have 300 million people a day look at our site and we would like to
send their edits and feedback to OSM
Really it's the API we're talking about. Tiles
Well let me take that back a bit - actually even doing some very simple cleanup
of the interface and having a feedback mechanism *at all* would be a good first
step, as people jumped on my recent OGD post in the comments:
http://opengeodata.org/the-importance-of-timing-to-feedback
On
OTRS?
On Thu, Jun 17, 2010 at 9:30 PM, SteveC st...@asklater.com wrote:
Well let me take that back a bit - actually even doing some very simple
cleanup of the interface and having a feedback mechanism *at all* would be a
good first step, as people jumped on my recent OGD post in the comments:
On Jun 17, 2010, at 7:45 PM, Anthony wrote:
OTRS?
huh?
On Thu, Jun 17, 2010 at 9:30 PM, SteveC st...@asklater.com wrote:
Well let me take that back a bit - actually even doing some very simple
cleanup of the interface and having a feedback mechanism *at all* would be a
good first
Do we really have the mapping capacity (in person-hours and server hardware)
to handle 300M people a day providing feedback?
I mean we could point people to openstreetbugs, but it's already full up
because people are more interested in mapping the areas they are interested
in, not necessarily
OTRS = http://otrs.org/ (Open Source Ticket Request System)
On Thu, Jun 17, 2010 at 8:50 PM, SteveC st...@asklater.com wrote:
On Jun 17, 2010, at 7:45 PM, Anthony wrote:
OTRS?
huh?
On Thu, Jun 17, 2010 at 9:30 PM, SteveC st...@asklater.com wrote:
Well let me take that back a bit -
On Jun 17, 2010, at 7:55 PM, Ian Dees wrote:
Do we really have the mapping capacity (in person-hours and server hardware)
to handle 300M people a day providing feedback?
that's kind of the point
lets say you were a very large firm and you wanted to scale OSM to that level,
how would you do
On 18 June 2010 11:58, SteveC st...@asklater.com wrote:
But the sad thing is it applies for much lower numbers too - if you wanted to
scale to 1 million / day editors let's say.
I'm wondering if bulk uploaders are already hitting these kinds of
numbers, lets assume the bulk unloaders all went
On Thu, Jun 17, 2010 at 9:50 PM, SteveC st...@asklater.com wrote:
On Jun 17, 2010, at 7:45 PM, Anthony wrote:
OTRS?
huh?
Does anyone think it would be a good idea to set up OTRS for OSM?
If your question was what OTRS is, http://lmgtfy.com/?q=otrs
It's the system that Wikimedia uses
I think we can do better
http://customer.otrs.org/otrs/customer.pl
is a horrible interface. I'd like something that works like uservoice.com but
is integrated in to the rails port (because tom says so). I actually think we
should go with uservoice.com, it's all set up and would take 5
On Jun 17, 2010, at 8:27 PM, Anthony wrote:
On Thu, Jun 17, 2010 at 9:50 PM, SteveC st...@asklater.com wrote:
On Jun 17, 2010, at 7:45 PM, Anthony wrote:
OTRS?
huh?
Does anyone think it would be a good idea to set up OTRS for OSM?
If your question was what OTRS is,
On Jun 17, 2010, at 8:12 PM, John Smith wrote:
On 18 June 2010 11:58, SteveC st...@asklater.com wrote:
But the sad thing is it applies for much lower numbers too - if you wanted
to scale to 1 million / day editors let's say.
I'm wondering if bulk uploaders are already hitting these kinds
On Thu, Jun 17, 2010 at 10:31 PM, SteveC st...@asklater.com wrote:
I think we can do better
Well then, feel free.
On Thu, Jun 17, 2010 at 10:32 PM, SteveC st...@asklater.com wrote:
On Jun 17, 2010, at 8:27 PM, Anthony wrote:
I'd expect the company sending all that feedback at us to
On Thu, Jun 17, 2010 at 9:31 PM, SteveC st...@asklater.com wrote:
I think we can do better
http://customer.otrs.org/otrs/customer.pl
is a horrible interface. I'd like something that works like uservoice.combut
is integrated in to the rails port (because tom says so). I actually
Just to chime in on the topic...
On Jun 17, 2010, at 7:18 PM, Frederik Ramm wrote:
To paraphrase (not specifically Wolfram, but the unnamed other megacorps
you're chatting with):
1. they'd like to link to us directly but our infrastrucutre is too weak;
2. they would not want to give us a
On Jun 17, 2010, at 8:50 PM, Anthony wrote:
On Thu, Jun 17, 2010 at 10:31 PM, SteveC st...@asklater.com wrote:
I think we can do better
Well then, feel free.
that's a valid point but a nauseatingly pithy one when overused in response to
simple comments.
Yeah that's Fredericks point:
On Jun 17, 2010, at 9:08 PM, Ian Dees wrote:
On Thu, Jun 17, 2010 at 9:31 PM, SteveC st...@asklater.com wrote:
I think we can do better
http://customer.otrs.org/otrs/customer.pl
is a horrible interface. I'd like something that works like uservoice.com but
is integrated in to
On Jun 17, 2010, at 9:22 PM, Ben Last wrote:
Just to chime in on the topic...
On Jun 17, 2010, at 7:18 PM, Frederik Ramm wrote:
To paraphrase (not specifically Wolfram, but the unnamed other megacorps
you're chatting with):
1. they'd like to link to us directly but our infrastrucutre
On 18 June 2010 11:49, SteveC st...@asklater.com wrote:
That's super interesting though - can you give a deep feel for what the
volume and content of those emails is?
Generally hey, my street's not in the right suburb, or hey, why isn't my
street shown?, or How come your address search
On Jun 17, 2010, at 10:11 PM, Ben Last wrote:
On 18 June 2010 11:49, SteveC st...@asklater.com wrote:
That's super interesting though - can you give a deep feel for what the
volume and content of those emails is?
Generally hey, my street's not in the right suburb
well at least this one
On 18 June 2010 12:19, SteveC st...@asklater.com wrote:
On Jun 17, 2010, at 10:11 PM, Ben Last wrote:
Generally hey, my street's not in the right suburb
well at least this one is what I want to capture, super simply, and have a
queue to be fixed. Right now we don't capture it _at all_ and
On Jun 17, 2010, at 10:28 PM, Ben Last wrote:
On 18 June 2010 12:19, SteveC st...@asklater.com wrote:
On Jun 17, 2010, at 10:11 PM, Ben Last wrote:
Generally hey, my street's not in the right suburb
well at least this one is what I want to capture, super simply, and have a
queue to be
On Thu, Jun 17, 2010 at 11:46 PM, SteveC st...@asklater.com wrote:
that's a matter of opinion, any reasonable person I've ever met would
prefer uservoice to trac or otrs or whatever.
For what? From a glance at the two, OTRS and uservoice don't even seem to
be in the same category.
The two
On Jun 17, 2010, at 10:36 PM, Anthony wrote:
Anyway, if your point in this thread is just defending yourself against what
you see as an attack from Frederick, feel free to ignore this. But if you'd
like some ideas on how to create a system to allow OSM users to easily get
feedback quickly
On 18 June 2010 12:32, SteveC st...@asklater.com wrote:
On Jun 17, 2010, at 10:28 PM, Ben Last wrote:
Well, fixing it isn't trivial, since there may be a bunch of reasons why
it's wrong (or it may not actually be wrong!). We could store these and
forward to OSM, but as has been mentioned,
On Fri, Jun 18, 2010 at 12:40 AM, SteveC st...@asklater.com wrote:
On Jun 17, 2010, at 10:36 PM, Anthony wrote:
Anyway, if your point in this thread is just defending yourself against
what you see as an attack from Frederick, feel free to ignore this. But if
you'd like some ideas on how to
On Jun 17, 2010, at 10:46 PM, Ben Last wrote:
On 18 June 2010 12:32, SteveC st...@asklater.com wrote:
On Jun 17, 2010, at 10:28 PM, Ben Last wrote:
Well, fixing it isn't trivial, since there may be a bunch of reasons why
it's wrong (or it may not actually be wrong!). We could store these
On Jun 17, 2010, at 10:47 PM, Anthony wrote:
On Fri, Jun 18, 2010 at 12:40 AM, SteveC st...@asklater.com wrote:
On Jun 17, 2010, at 10:36 PM, Anthony wrote:
Anyway, if your point in this thread is just defending yourself against
what you see as an attack from Frederick, feel free to
On Fri, Jun 18, 2010 at 12:54 AM, SteveC st...@asklater.com wrote:
OTRS is a horrible system, whereas uservoice is easypeasy.
From whose perspective? Send an email, wait 3 minutes and 42 seconds,
receive a response that your issue has been resolved and thanking you for
your report. That's my
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