*: Sunday, August 17, 2014 1:37 PM
*To*: WISPA General List wireless@wispa.org
*Subject*: Re: [WISPA] Ticketing software
Our current billing system is home grown. Completely organic.
On Sun, Aug 17, 2014 at 9:49 AM, Scott Reed sr...@nwwnet.net wrote:
As do most of the other billing systems
, 2014 at 9:34 PM, Simon Westlake si...@powercode.com
wrote:
Grown without the use of artificial pesticides? :)
--
*From*: Brian Wilson br...@wildsong.biz
*Sent*: Sunday, August 17, 2014 1:37 PM
*To*: WISPA General List wireless@wispa.org
*Subject*: Re: [WISPA
Howard
Subject: Re: [WISPA] Ticketing software
Primarily Rockstar actually.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
Troy, OH 45373
On Aug 18, 2014 11:02 AM, Roger Howard
g5inter...@gmail.commailto:g5inter...@gmail.com wrote:
Powercode isn't organic
, just saying…..
*From:* wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] *On
Behalf Of *Josh Luthman
*Sent:* Monday, August 18, 2014 10:10 AM
*To:* WISPA General List; Roger Howard
*Subject:* Re: [WISPA] Ticketing software
Primarily Rockstar actually.
Josh Luthman
Office
[mailto:wireless-boun...@wispa.org] *On
Behalf Of *Josh Luthman
*Sent:* Monday, August 18, 2014 10:10 AM
*To:* WISPA General List; Roger Howard
*Subject:* Re: [WISPA] Ticketing software
Primarily Rockstar actually.
Josh Luthman
Office: 937-552-2340
Direct: 937-552-2343
1100 Wayne St
Suite 1337
General List
Subject: Re: [WISPA] Ticketing software
*And all the powercode users sigh together*
On Mon, Aug 18, 2014 at 10:13 AM, James Howard
ja...@litewire.netmailto:ja...@litewire.net wrote:
“Organic” typically makes me think of having used lots of compost and manure…….
Not trying to imply
mailto:wireless@wispa.org
*Subject*: Re: [WISPA] Ticketing software
Our current billing system is home grown. Completely organic.
On Sun, Aug 17, 2014 at 9:49 AM, Scott Reed sr...@nwwnet.net
mailto:sr...@nwwnet.net wrote:
As do most of the other billing systems
Usually I think organic means the system was not designed but grew on its
own. References to fertilizers might not be completely off base though.
Our home grown system is actually both billing and work flow but does not
really include a clean way to track calls, it allows for assigning tasks to
Organic growth is the process of business expansion due to increasing
overall customer base, increased output per customer or representative, new
sales, or any combination of the above, as opposed to mergers and
acquisitions, which are examples of inorganic growth.
Josh Luthman
Office:
Part of it depends on what your end goal is. If you want to transfer these
tickets into billing or do you just want to keep track of everything. And in
what capacity are you using it? If it¹s for an ISP I would use on integrated
with billing.
Otherwise OS ticket is good.
We use the ticketing in
: supp...@snappytelecom.net
- Original Message -
From: Brian Wilson br...@wildsong.biz
To: WISPA General List wireless@wispa.org
Sent: Monday, August 18, 2014 12:28:21 PM
Subject: Re: [WISPA] Ticketing software
Usually I think organic means the system was not designed but grew
WISPMon does it all. No need to go anywhere else. ;-)
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
- Original Message -
From: Brian Wilson br...@wildsong.biz
To: WISPA General List wireless@wispa.org
Sent: Saturday, August 16, 2014 9:00:11 AM
As do most of the other billing systems that are WISPA members.
On 8/17/2014 10:01 AM, Mike Hammett wrote:
WISPMon does it all. No need to go anywhere else. ;-)
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
AM
Subject: Re: [WISPA] Ticketing software
As do most of the other billing systems that are WISPA members.
On 8/17/2014 10:01 AM, Mike Hammett wrote:
WISPMon does it all. No need to go anywhere else. ;-)
-
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
Our current billing system is home grown. Completely organic.
On Sun, Aug 17, 2014 at 9:49 AM, Scott Reed sr...@nwwnet.net wrote:
As do most of the other billing systems that are WISPA members.
___
Wireless mailing list
Wireless@wispa.org
Grown without the use of artificial pesticides? :)
From: Brian Wilson br...@wildsong.biz
Sent: Sunday, August 17, 2014 1:37 PM
To: WISPA General List wireless@wispa.org
Subject: Re: [WISPA] Ticketing software
Our current billing system
Powercode includes a full ticket system among many other wonderful things.
On Aug 16, 2014 9:00 AM, Brian Wilson br...@wildsong.biz wrote:
What are people using for customer support ticketing software?
We currently use a combination of pink notes and email.
(and I wish I was joking.)
--
OSTicket is really nice too if you don't have power code http://osticket.com/—
Sent from Mailbox
On Sat, Aug 16, 2014 at 10:00 AM, Brian Wilson br...@wildsong.biz wrote:
What are people using for customer support ticketing software?
We currently use a combination of pink notes and email.
(and
Zendesk.com. Feature rich. Stable. Easy to use. Mobile apps. Cost
effective.
On Aug 16, 2014 9:00 AM, Brian Wilson br...@wildsong.biz wrote:
What are people using for customer support ticketing software?
We currently use a combination of pink notes and email.
(and I wish I was joking.)
--
Desk.com
It's part of salesforce so if you ever decide you want all the salesforce
features it's a simple upgrade.
On Saturday, August 16, 2014, Brian Wilson br...@wildsong.biz wrote:
What are people using for customer support ticketing software?
We currently use a combination of pink
The answer depends on what you want it to do ?
Most billing packages (ISP) have some sort of a ticketing system with them...
If you are looking for email centeric ticketing system, look at Kayako...
keep in mind that it is always desirable to have customer related tickets in
the same system
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