Re: A lot of emails not reaching their destination, what can I do?

[martijn.list]

> What I'm hoping for is simply some feedback and ideas. What can I do 
to reduce this number? Is there something else I should do or check?

Are you sure the helo name is the correct name? The helo name of an 
email server should be equal to the reverse IP lookup. If not, a lot of 
servers will flag the emails as spam.

You can check the helo name using the following service:

http://cbl.abuseat.org/helocheck.html

(send an email to heloch...@cbl.abuseat.org with the system you want to 
check, and a bounce message will show you the helo name)

Pete Williams wrote:
Hi

First of all, I know this is not a James issue, but I don't know where to else 
to ask, and the responses might help others setting up an email server.

James seems to be working perfectly well, however...

A very high percentage of emails we send from James (say around a third) are 
not being delivered, for anti-spam reasons maybe. We are not spamming, BTW :)

Here is the background that might be relevant.

1. Domain names are just a couple of weeks old. There are 3.

2. IP address is a reputable hosting company in each case: in the UK, US and 
Australia.

3. The emails are to help people sign-up for a trial software service they've 
asked for (ie, they've entered their name and email address for the trial into 
a web page). We are trying to send the sign-up info. No attachments are sent. 
One email is HTML, the second plain text. Both emails have URL links in them.

4. We have set-up the MX records ourselves and who knows, maybe we made a 
mistake? However, for the other 66% it works just fine. The domain name is set 
to the IP addr that the email comes from.

For the emails not delivered, we frequently receive absolutely no response back 
- no bounce, nothing. Other times it's clear it's a spam issue, because the 
bounce back says so.

I am not permitted to post the domain names on public forums, but if the admins 
want to check them out I can email privately.

What I'm hoping for is simply some feedback and ideas. What can I do to reduce this number? Is there something else I should do or check? 

Cheers, 


 		 	   		  
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