<x-charset ISO-8859-1>Hakan

I read your posts with wonder at the common sense you normally write -
 probably because I am of the same age group!  However, in this case 
I think you have got it wrong.

On 17 Nov 03 I wrote to a Director of Robert Bosch concerning the 
need for a recall notice regarding one of their faulty products.  To 
date I have not had the courtesy of a reply.  I think you are living 
in the past if you think of large German companies being responsive 
and responsible.

It is particularly ironic in view of the fact that they quote these 
words of Robert Bosch on their web site:

"It has always been an unbearable thought to me that someone could 
inspect one of my products and find it inferior in any way.  For that 
reason I have constantly tried to produce products which withstand 
the closest scrutiny - products which prove themselves superior in 
every respect.."

It seems to me that perhaps it is the Bosch employees who consider 
themselves to be superior in every respect!  I agree with Alan and 
his F-ing Bosch rant.

Best
Stuart

--- In biofuel@yahoogroups.com, Hakan Falk <[EMAIL PROTECTED]> wrote:
> 
> Alan,
> 
> I think it is an awful experience, but you are a bit unfair in
> referring to it as a German company experience. I would
> say that it is a typical US support person experience and
> that is from my experiences. If it would have been a German,
> you would generally been met with a more serious discussion
> and without stupid side comments. I am not saying that it is
> typical for US either, but when it happens, this kind of
> arrogance is not the German way. You can find them "square
> headed" sometimes, but not like this.
> 
> Hakan
> 




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