The battle for the last unconquered screen The car dashboard is a source of endless complaints from drivers frustrated by its glitchy concoction of buttons and technologies.
The car dashboard is a source of endless complaints from drivers frustrated by its glitchy concoction of buttons and technologies. By TIM HIGGINS and WILLIAM BOSTON 8:43PM APRIL 7, 2019 The auto industry and Silicon Valley are locked in a battle for control of one of the last unconquered screens: your car dashboard display. At stake are billions of dollars in revenue from ads and services as well as the balance of power between two big industries. And then there is the future of the dash itself, a source of endless complaints from drivers frustrated by its glitchy concoction of buttons and technologies. Car makers, trying to overcome this poor track record, are counting on these few square inches to help build closer relationships with customers. Some fear handing control to Silicon Valley. Alphabet Inc. and Apple Inc., meanwhile, are itching to put their familiar screens and apps inside vehicles. The current state of play is a confused free-for-all as the two industries circle each other warily. Some car makers are turning over their dashboard operating systems to Alphabets Google entirely. Others, including Ford Motor Co. and Daimler AG, wager they can muster the technological chops to compete. The average American driver spends 51 minutes a day in the car, according to a study earlier this year by the AAA Foundation for Traffic Safety, making them a literal captive audience. On future screens, local restaurants, doctors offices and other services could target ads based on typical driving routes. An insurance company could offer lower rates for cautious drivers, while car makers could use system data to offer service on an ageing part before it blows. Some envision a world where users could start watching a TV show at home, then with a voice command continue watching the same program in the car. Others are working on allowing users to order and pay for gasoline and coffee on their screens. These data-driven products could create as much as $750 billion in new revenue by 2030, including from location-based advertisements and predictive car maintenance, McKinsey & Co. has estimated. We see this as the battle for the fourth screen, after the television, computer and mobile phone, said Ky Tang, an executive director at Telenav Inc., a Silicon Valley firm that provides map-based advertising to automakers competing against Google. Car infotainment systems have frequently exasperated Rick Cunnington, a 65-year-old retired engineer in Oro Valley, Ariz. With his wifes 2016 Mazda CX-5, he cant figure out how to turn off the radio. We can turn it down, he said. But off is apparently a complex process we havent been able to figure out. A Mazda spokeswoman said there is no easy way to turn off the infotainment system, including the radio, on older models. Mr. Cunnington is happier with his most recent purchase, a 2018 Toyota Tacoma pick-up truck. Still, he studies his route before he leaves the house so he doesnt have to rely on the vehicles navigation system. Ive heard all the stories of the navigation systems routing you to Timbuktu, he said. Automakers start with a natural disadvantage. New car models are designed and engineered several years out and customers tend to hold on to their cars more than they do phones. Car companies had been reluctant to spend money on expensive electronics, and older car displays werent designed to be updated. Car makers must also be mindful of driver distraction and must ensure that the systems work in a variety of conditions. Compared with using a device at home, said Dave Sargent, vice president of global automotive at J.D. Power, driving along at 70 miles an hour on the freeway with the wind noise and the suboptimal location of microphones and kids in the back its a lot tougher. So youll get people saying, My voice recognition in the car is nowhere near as good as it is on my phone. Volkswagen AG is bravely striking out on its own. Keeping control over the reams of consumer data generated by a vehicles on-board electronics is one reason the company developed its own car computing brain, with its own online store of apps and services. The system will debut later this year on a new generation of Volkswagen-branded electric cars, called the I.D. series. Like Android and [Apple] iOS, we are building our own vw.os as the platform, said Chief Executive Herbert Diess during an earnings briefing last month in Germany. Volkswagen declared internally it would fast-forward efforts to combat Silicon Valleys encroachment into cars after a private meeting in 2016 between Google Chief Executive Sundar Pichai and Mr. Diess, then chief for the VW brand, according to people familiar with the matter. Mr. Pichai explained how Google wanted the data to improve the user experience, and asked if Android were installed whether Google could access the cars fuel levels, people with knowledge of the meeting said. That way Android could determine the need for gas and offer directions to a fuel station, the people recalled Mr. Pichai saying at the meeting. Mr. Diess was concerned about the privacy of this information and walked away convinced that Google would be more a competitor than partner, the people said. A Google spokeswoman said the company works in collaboration with its car-manufacturing partners, and prioritises their needs to meet market demands and optimise the driving experience. She also pointed to the companys data-collection policy, which requires it to get driver approval before accessing any information. Data privacy is a particular concern for German car makers, especially with Silicon Valleys use of consumer data coming under greater scrutiny in Europe. One former executive at BMW AG said he attended a meeting several years ago in which Google executives asked if BMW could put sensors in the passenger seat to determine the occupants weight. Puzzled, BMW executives asked why Google would need such info and were told Google wanted to determine whether a child or an adult was riding in the car, this former executive said. BMW currently allows users to plug their Android and Apple phones into their system, but doesnt use the Android operating system to power its screens. BMW has worked to improve its own system since it surveyed its customers in 2015 and found that no one was using the expensive multimedia displays designed by the automaker, turning to their phones instead to play music and pull up directions, according to the former executive. Fearing Google would become the default for in-car maps, BMW executives decided they needed to improve. That same year, BMW joined rivals Volkswagen and Daimler to buy mapping firm HERE for $3.1 billion from telecom-equipment maker Nokia Corp. Daimler used its own developers to build the software backbone for Mercedes-Benzs new MBUX multimedia system, including a natural-speech assistant called Hey Mercedes. The system gives the company strict control over outsider access and what flashes across the screen. Marc-Oliver Nandy, head of Mercedes digital sales, said they want to keep strong influence over what is shown on the road because automakers are liable for the car and the drivers safety. In Detroit, Ford hired 400 engineers from BlackBerry Ltd. in 2017 to bolster its in-house software expertise and to help develop new in-car digital features that will roll out next year. We need to control the user experience, said Don Butler, Fords executive director of connected vehicle and services. Other makers are taking a middle-of-the-road approach. General Motors Co. has based its system on free software from Google but highly customised it to create its own experience. Googles software whether a free version that car companies can customise or a fully integrated system is in 19% of all in-car operating systems, a number thats expected to rise to roughly one-third in 2024, according to IHS Markit, a data and analytics firm. Toyota is using a customised version of an open-source operating system called Automotive Grade Linux to run its connected cars and infotainment systems. The system made its debut in the U.S. on the 2018 Toyota Camry. Beyond Apple and Google, other tech companies are working to get their offerings incorporated into car systems. Samsung Electronics Co., the worlds largest smartphone maker by sales, purchased auto-supplier Harman International Industries Inc. for $8 billion two years ago to get its hardware into cars. Harman showed how it can integrate video screens and user experiences in the car at the annual CES tech show in January. Microsoft Corp. is also edging in, providing automakers such as Volkswagen and BMW with cloud-based services that help them beam down new apps and software to the car. Amazon.com Inc. is in the midst of rolling out its Alexa voice assistant in BMW, Toyota and Volkswagen models, though its limited in what it can do. Googles push into the car is part of a larger strategy to provide more services and content across platforms, starting with its 2005 purchase of the Android operating system. This ecosystem allows customers access to their digital lives on different screens and helped Google generate an estimated $82 billion in mobile advertising revenue last year, according to eMarketer. What we realised, I think, just as we did with the mobile phone, to make that transition easy we need to have a common platform in the car, said Mickey Kataria, a product management director at Google, in an interview. The launch of self-driving vehicles in the coming years could bring even more screens into the car, on and off the dashboard, as passengers get more time to work, shop or watch movies on the road. Last year, the Nissan-Renault-Mitsubishi alliance one of the worlds largest car-making groups by sales entered into a partnership with Google to eventually install its operating system in the 10.6 million cars the alliance sells globally each year. Renault SA CEO Thierry Bolloré said the decision to work with Google wasnt easy. We spent more than four years, almost five, to find an agreement with our new Google friend precisely to have control of the data, said Mr. Bolloré, who declined to disclose the final contract terms. Next year, Volvo will roll out a new Google-developed operating system for its cars starting with the Polestar brand, with a unique look to the brand, that will make the display screen look like an electronic tablet with Google Maps and telephone service Google Voice built in. Drivers will be able to download from Googles app store and use its turn-by-turn directions, and Volvo can rely on its partner to update the software, rather than do it solely on its own. Some inside Volvo had voiced concerns about handing over its system to an outsider, said David Holecek, the companys director of digital experience, but ultimately found the proposal resonated with senior leaders. CEO Håkan Samuelsson equated the risk of spending money on their own system with another long-ago tech battle between Beta and VHS to win the home video market. Automakers will be challenged to break Androids grip on the apps market, Mr. Samuelsson said in an interview. All of the smart app developers in the world will, of course, develop for Android or [Apples] iOS, he said. The dashboard display mattered to Paul deGrouchy, a sales executive in the Baltimore area, when he was recently shopping for a car. He was close to buying one brand until he saw it didnt offer Apple CarPlay. He went with an Audi Q5 sport-utility vehicle instead, and uses his iPhones Pandora music app and Waze navigation app frequently in the car. Mr. deGrouchy, 63 years old, said, The transition from outside to inside is seamless. Adrienne Roberts contributed to this article. Wall Street Journal
