-------- Original Message -------- From: m.j.l.pr...@talktalk.net <m.j.l.pr...@talktalk.net> To: users@openoffice.apache.org Date: Fri, 14 Jul 2017 16:12:31 +0100 (bst)
> i appear to have lost all my documents. When I try to access as I normally > do, it throws up a 4.1.2. Registration Form. Please can you help ? > Mike Hi Mike, As Rory has already said, you have NOT lost your files, they are still on you computer's internal disk drive. Your reference to a registration "Form" is a little puzzling, because Apache OpenOffice doesn't include such form, which suggests that you may have obtained your copy from somewhere other that the official source: http://www.openoffice.org/download/index.html which in turn redirects to the official download servers at SourceForge. It would help us to understand your situation a little better, if you could advise: * Where this "Form" appears? (In a window on your computer, or in a page in your web browser) * In detail, what does this "Form" say? * What are the steps you take when you access your files as you normally do? (eg. double clicking on a desktop icon, selecting a file name to open from your file manager program, etc.) Recommendation: * Uninstall the version you have now. * Download version 4.1.3 from the official link above. * Install the new official version. If this does not resolve the issue, follow the steps to reset your "User Profile" as described in the following tutorial in the User Forum: https://forum.openoffice.org/en/forum/viewtopic.php?f=74&t=12426#p58403. If none of the above recommended steps work for you, run a good virus/anti-malware scan on your system. Hope this helps. Dave
