Oops! One thing we are supposed to do is change the subject to something more useful! No more to add otherwise - will be interesting to see if others have anything to add. Phil
_____ From: PRIMETYME [mailto:char...@primetymepro.com] Sent: 23 January 2009 17:07 To: Philip Herlihy Cc: vnc-list@realvnc.com Subject: RE: VNC-List digest, Vol 1 #2593 - 2 msgs I absolutley do not have any objections copying in the vnc mail list. I'm new to this type of forum and don't intend to break any formailties. So just let me know the do's and don't's and I will comply. At one time I worked for a computer service company and when I visited many clients I had noticed on some, that there was an icon on the clients computer that they would click to initiate a help request. Of coure I'm not sure how the icon/application got there in the first place (meaning locally or remotly?). And secondly, I forget which company it was, it may have been Compaq/HP/AOL when I had problems I initiated a chat and from the chat session they were able envoke a remote session, not sure how they did that either. But I know by now you get my point as to what I wish to do. I actuall use the LogMeIn application but will soon be broke if I ever have to pay for it for some of the more needed features... Charles -------- Original Message -------- Subject: RE: VNC-List digest, Vol 1 #2593 - 2 msgs From: "Philip Herlihy" <phi...@herlihy.eu.com> Date: Fri, January 23, 2009 8:30 am To: "'PRIMETYME'" <char...@primetymepro.com> Cc: <vnc-list@realvnc.com> Hi Charles, I hope you don't mind copying in the mailing list - there may be others interested and very likely more knowledgeable. I'm sure this is a common wish. I haven't found a way of installing the server remotely, although I do have a website which details the installation process. I also provide a downloadable script which invokes a connection to a listening client at my location when double-clicked. That doesn't get you round the problem of installing the server on a machine where the operator isn't at all technical. I've experimented with something called PC Helpware which allows the remote user to download a server program which runs without installation, and is used to access a listening client at your location. I got it to work, but performance didn't seem as good as RealVNC, and I haven't ever used it "live" - just as a demo with a technical friend. It would be great if the good folk at RealVNC could come up with something like this! It may, however, be possible to use scripting to set up an "unattended" installation. I've never found time to look into this - but I bet there are folk reading this who have! Best wishes, Phil _____ From: PRIMETYME [mailto:char...@primetymepro.com] Sent: 23 January 2009 16:12 To: Philip Herlihy Subject: RE: VNC-List digest, Vol 1 #2593 - 2 msgs Phil thank you for replying to my question. However, it's not crystal clear yet so I would like to borrow a little more of your time with direct dialouge if you don't mind. If you're in London I know our time zones are not the same so I will post and you can reply when you get free time. (FYI: I spent 4 years in England back in the early 80's, I miss those days of fun). I have successfully connected with the current configuration, I actually have the VNC Server and VNC Viewer installed among 2 of my systems currently. Sort of an intranet setup if you will as both are behind my firewall. What I am essentially tryiing to accomplish is a way that if a friend and/or client request for assistance that I could either email them an installable file or they they could maybe go to my website to download and install the application on their system then click onto an icon that would initiate a request that I would somehow receive on my local machine that I would then connect to and administer the remote assistance. I was hoping that an installation could be completed without me first having to go to the site. Much like how the LogMeIn software installs. So I am after a workflow that will get the software installed and configured without me first going to the location. Is this at all possible? I would like it to be some sort of a wizard installtion for the prospective friend and/or client who requests my help... Kind regards, Charles, Las Vegas -------- Original Message -------- Subject: RE: VNC-List digest, Vol 1 #2593 - 2 msgs From: "Philip Herlihy" <phi...@herlihy.eu.com> Date: Fri, January 23, 2009 4:29 am To: <vnc-list@realvnc.com>, <char...@primetymepro.com> Sounds like you're a bit confused about how this works (we've all been there!). If you want to connect to a remote machine so you can view and operate it from a local machine, then you have to install and configure the VNC _server_ on the remote machine. I always configure the server to remove the desktop background, and to accept connections only from my own (static) IP address. You also have to set a password. Then you run the VNC _client_ on the local machine, and enter the IP address of the remote machine. Sure, most machines are behind a router these days; you have to configure the router to forward the default port (5900) to the machine you want to connect to. This site might help: http://portforward.com/ Alternatively, you can run a "listening" client on your local machine. Just start the client using the -listen argument - create a shortcut with this command string: "C:\Program Files\RealVNC\VNC4\vnc-P4_3_2-x86_win32_viewer.exe" -listen Then, with the VNC server running on the remote machine, ask someone there to right-click the server icon in the system tray, and pick "add new client". Tell them to enter your IP address, and the connection will be initiated from their end. You'll have to configure any router to forward port 5500 to your local machine. Hope that helps, Phil, London -----Original Message----- ... Message: 1 From: "PRIMETYME" <char...@primetymepro.com> To: vnc-list@realvnc.com Subject: How To Initiate A Call =?UTF-8?Q?Request=3F?= Date: Thu, 22 Jan 2009 07:46:49 -0700 How does one initiate a connection request when there are many that still does not know the purpose let alone the what an IP address is. Secondly, most now have a Modem and a Router would the router need to be configure to use a designated port? Charles ... _______________________________________________ VNC-List mailing list VNC-List@realvnc.com To remove yourself from the list visit: http://www.realvnc.com/mailman/listinfo/vnc-list
