David: You could very well be right. I don’t get to see behind the curtain to have even a hint.
It is the same with all aspects of a company. Jonoke became ISO 9001 certified, and we became better each year in communication with our users. Because the person at the top thought these things were a priority and put the resources in place. We automated a lot of communication, got the company culture moved a long ways to living ISO 9001. We were far from perfect, but we were better and better each year. I found the programmers (on the whole) are very much against documentation. Trying to get them to write it was near impossible. I therefore had to compromise and hire some quasi technical people that would sit with the programmers as they needed and would write up the manual. To finish the loop though, I needed to get the programmer to seriously review the documentation and provide feedback until it was right. Some programmers did ok with this, but some were still against doing the work. I think 4D does put effort into documentation. The manuals are there for each new release (that is a great start). The BLOGs are great pieces to get introduced to a new feature. I am amazed at the graphics they add into the BLOGs (maybe I am simple). The web page too. So there is effort and money being put in. We just want more… (sounds like my customers). Jody Bevan ARGUS Productions Inc. Developer Argus Productions Inc. <https://www.facebook.com/ArgusProductions/> > On Jul 26, 2017, at 11:32 AM, David Adams via 4D_Tech <4d_tech@lists.4d.com> > wrote: > > Hey Jody, > > I think to get the level of docs that we need, or that other tools have, > you would need some dedicated tech evangelist/writers on staff and a > commitment from management to make it a priority. Back when I was working > on my materials for the World Tour (Southern edition), I sent an email to > four different countries offering to rewrite some of their CALL WORKER > documentation (gratis). I never even got a response. So, no, I don't think > it's a management priority. > ********************************************************************** > 4D Internet Users Group (4D iNUG) > FAQ: http://lists.4d.com/faqnug.html > Archive: http://lists.4d.com/archives.html > Options: http://lists.4d.com/mailman/options/4d_tech > Unsub: mailto:4d_tech-unsubscr...@lists.4d.com > ********************************************************************** ********************************************************************** 4D Internet Users Group (4D iNUG) FAQ: http://lists.4d.com/faqnug.html Archive: http://lists.4d.com/archives.html Options: http://lists.4d.com/mailman/options/4d_tech Unsub: mailto:4d_tech-unsubscr...@lists.4d.com **********************************************************************
