> If you have a bug that you really want fixes: you need to work with Tech Support. If you don’t: then it’s just wishful thinking.
I have done this. It's a bug that 4D should care about *way* more than me. It crashes the server. Easily Submitted to tech support with a demo database, etc. It is NOT MY FAULT that 4D doesn't fix properly reported bugs. It is NOT OUR FAULT. It is their fault. I'm getting tired of hearing from people that someone bugs aren't being fixed because we're somehow mysteriously doing it wrong. I also appreciate that I'm one of the very people that spit out that line over, and over again down the years on this list. Here's a list of positions that I can no longer accept on face value: "We aren't documenting that because it might change." This is silly in the extreme. Every piece of software might change, lots of them say "This might change in a future version." Even 4D says this clearly in their docs. So when you hear that line, it's an excuse for something else - who knows what. "It isn't Tech Support's job to report bugs." Of course it is. "You have to <<insert multiple steps here>> to get you bug fixed." 1. It's not my bug, it's THEIR bug. They're not doing me a favor. 2. Jumping through the hoops makes no particular impact that I can see. "Feature requests should be submitted through the appropriate section of the forums where there is open voting." True. Does this get feature requests implemented? Not as far as I can tell. (Well, I did see one - but it was from Rob and he's got a special relationship with 4D.) My cynical interpretation is that the feature request forum exists to stop people complaining about missing features. Your mileage may vary. ********************************************************************** 4D Internet Users Group (4D iNUG) FAQ: http://lists.4d.com/faqnug.html Archive: http://lists.4d.com/archives.html Options: http://lists.4d.com/mailman/options/4d_tech Unsub: mailto:[email protected] **********************************************************************
