Thanks to TIm and Brian for responding here, always appreciated. There is no lack of clarity from 4D that the official channel is to post on the forums. Before that, it was bugs.4d.fr. That's always been clear. Heck, I can't even count the number of times I said that on this list over the years. Of course when I said it, I didn't really think much good would come from it. I can open up 4D today and point out tons of bugs (cosmetic, usability, functional, and crashing) that have been known about for years and versions. So, yeah, reporting bugs doesn't have a lot to do with bugs getting fixed.
Pardon me for being so simple minded, but what remains completely unclear is why customer information is ignored. See, that's the issue: You've got customers sending you information, you know what they say, and you say "nope, doesn't count." That's about 4D's relationship with your customers, it's not about your customers doing things wrong. "Posting on the NUG doesn't count" just feels like a weak cop-out. That 4D doesn't see this, I just don't understand. If you guys used any sort of normal, commercial bug-tracking or forum platform, I think the position "do everything there" would be a lot more tenable. But a hidden bug system (which I still have no access to because of my hemisphere) and a home-made forum system in 2017? You just have to accept that that's not going to work for some people. For good reason. I've tried the Forums. While 4D Engineers participate there a little, I heard nothing form the Product Team. Ever. And from Engineering, I mostly heard or observed that posts were being put in the "wrong" forum, and that any sort of design critique wasn't welcome. You can say that a feature is not working correctly, but that a feature or feature set has a design flaw? Not a good reception. At all. The question is, do you want to make 4D better? Do you want to make 4D more reliable? Yes or no. Blowing off customer input = "no". Making it harder for customers to provide input = "no". Not providing feedback on bug status = "no." Not documenting the tools properly = "no". Calling bad design "standard behavior" = "no." Telling people that its' down to us to track down a bug that freezes the server and that 4D isn't actively investigating it on their own? Yeah, that's most definitely "no." Giving people a hard time for pointing out flaws in the *design* of features, also "no". Your business, your choice. ********************************************************************** 4D Internet Users Group (4D iNUG) FAQ: http://lists.4d.com/faqnug.html Archive: http://lists.4d.com/archives.html Options: http://lists.4d.com/mailman/options/4d_tech Unsub: mailto:[email protected] **********************************************************************
