Hello Kenneth, We did this some years ago with another VOIP phone system and it worked ok. It is not trivial but it can be done. Here are the basic steps: 1) register the 4D clients and store their phone extensions in 4D.(so you can direct the call to the correct client) 2) Detect the call from the Ring Central server. We used a plugin for this that we wrote. Depending on how open Ring Central are to integration they might be able to send a web call to your 4D server. This should contain the destination extension and the incoming phone number. 3) build a lookup within 4D to query on the phone number and pop up the client record. When a call comes in it executes on client.
HTH David Message: 1 > Date: Sun, 21 Feb 2021 11:27:29 -0700 > From: Kenneth Geiger <[email protected]> > To: 4D Tech <[email protected]> > Subject: Ring Central Integration > Message-ID: <[email protected]> > Content-Type: text/plain; charset=utf-8 > > Hi All, > > I’ve got a customer who has asked me about integrating Ring Central. They > looking to have an incoming phone number from Ring Central automatically > pull-up a client-record. Any thoughts would be most appreciated. > > Regards, > > Ken > > ********************************************************************** 4D Internet Users Group (4D iNUG) New Forum: https://discuss.4D.com Archive: http://lists.4d.com/archives.html Options: https://lists.4d.com/mailman/options/4d_tech Unsub: mailto:[email protected] **********************************************************************
