Hi friends, hope all are enjoying your holidays.
after a long time Iam writing a mail to access india.
Reasonly, I when to sbt bank in kerala for applying net banking facility
and checking my ATM card validity.
When I give my ATM card to check it validity there, they told that there
swiping machine is showing that, the account holder is a visually
impaired person, and the transaction is got failed.
here my question is:, how the transaction get failed, if the account
holder is visually impaired person?
not able to understand that logic.
not only that, when I applyed for the net banking facility, they
provide me the net banking kit after asking that, are you able to do the
same? I told her, yes, of cource, Iam working in hcl company in noida,
with the help of screen reader and everything I well explained to them,
but, after half an hour, they call me and told me that, when they
contacted there help desk team, they told them that, the visually
impaired person cannot do the internet banking, if he wants to use the
same, he has to produce a letter, and the letter contents should be
like, as a visually impaired person, I will be responsible for anything
happend to my account, and the bank doesn't have any responsibility in
the future etc, etc.
First I agreed,
But, after that I contacted some of my friends and they told me that,
don't give any letter like they said.
then I call me them back and told that, Sorry mam, there is an RBI
circular is saying that, whatever facility that should be provided to
visually impaired person without any discrimination, and so many blind
people are using the same, and so many blind people are working in the
banking sector as well.
then she replyed that, that I know there is a circular, but, the there
is no braille facility is available for using internet banking, that is
the reason we are saying that.
I told her that, if your having any doubt like this, you have to ask the
organization, which is working for the wellfare of the blind community,
not to your help desk team.
They doesn't no what the visually impaired person can do, see mam, am
also working in one of the MNC company that is HCl, I already told you
before.
again if your saying that you need some kinds of letter like your told,
I will share some of my blind friends those who are working in banking
sector, and my organization people wil contact you soon, then the
cituvation totaly will get change, I said, now tell me, is letter required?
then she replyed that, no sir, I Will do the needful, don't worry.
Finally, net banking is get activated in my account today!!!!!!.
Here, I would like to share some suggestions regarding these kinds of
issues.
in the training time, the hier authorities should teach the trainies,
how to deal with a visually impaired custamer, and which are the
facilities they can provide them respectively, then only these kinds of
issues we can avoid in the future.
2. All managers/ officers should have clear idea about, what are the
facilities vi custamer can use without any trouble.
Thanks for reading my mail and suggestions.
With regards,
Timy Sebastian.
Mobile: 8089333938.
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