Friends,
Awareness on deployment of talking ATM by banks is a major issue. To spread awareness, we as part of IBA sub-committee suggested and provided a poster template to IBA. In Jan 2014, IBA issued a circular requesting banks to have a display board with a poster in the ATM room/entrance. If the ATM is installed with talking program for the blind then bank should have a poster stating “Talking ATM for All. This talking ATM provides spoken instructions through any standard headset plugged into the audio jack on the face of the ATM”. It has symbol of person with white cane and line as ‘specially designed for visually challenged’ at the bottom. Below is a complete text of the IBA circular. Circular text starts. IBA POSTER TO BE DISPLAYED AT THE ENTRANCE OF TALKING ATM – 16th JANUARY 2014 Indian Banks' Association No.CIR/RB/ATMVCP/8667 January 16, 2014 The Chief Executives of all Member Banks Dear Sirs/Madam, ATMs installed for Visually Challenged Persons As part of the measures aimed at inclusive banking, RBI in the recent past have issued guidelines for providing all banking facilities to the visually challenged persons as being provided to normal customers. These services include cheque book facility, ATM cards, mobile and Internet Banking facilities. India has over 15 million visually challenged persons, and banks need to make special efforts to ensure that they are able to meet banking needs of these persons. In line with the RBI guidelines, all the banks have made efforts to provide banking services to visually Challenged Persons. However, feedback indicate that visually challenged persons face lot of difficulties at the ground level, be it for opening of accounts, securing cheque book, ATM cards or getting net banking facilities. 2. The Reserve Bank of India had advised that banks should make at least one third of new ATMs installed as talking ATMs with Braille keypads and place them strategically in consultation with other banks to ensure that at least one talking ATM with Braille keypad is generally available in each locality for catering to needs of visually impaired persons. 3. The IBA Sub-Committee on ATM System for Visually Challenged Persons had deliberated on the issue of talking ATMs and has designed Standards for Accessible ATM with Complete example of the workflow and screen shots for an Accessible ATM as adopted by Accessible ATMs which is complete, comprehensive and extremely user friendly. These standards outline what constitutes 'accessibility' features for blind and low vision users and wheelchair users and process standards that ought to be followed to ensure effective deployment and uniformity amongst accessible ATMs of different banks and therefore facilitating ease at the level of the end consumer. The Standards for Accessible ATM with Complete example of the workflow and screen shots for an Accessible ATM as adopted by Accessible ATMs was thereafter circulated to member banks for adoption vide IBA. 4. The IBA Sub-Committee while adopting the Standards for Accessible ATMs, also suggested that IBA may also consider displaying a board at the ATM entrance, so as to give the information that a particular ATM is SPECIALLY DESIGNED FOR VISUALLY CHALLENGED. Annexure - 1 5. The matter was deliberated at the meeting of the managing committee of the association and decided that member banks may be requested to display the Board as given in Annexure (as per the colors shown) at the ATM entrance which has been enabled for the same, for the benefit of visually challenged person. 6. Accordingly we request you to consider displaying the board for the benefit of the visually challenged fraternity. Yours faithfully, K Unnikrishnan Deputy Chief Executive Encl: as above ANNEXED - IBA TALKING ATM POSTER Circular text ends. Initially few banks had this poster at their talking ATMs rooms but now mostly it has disappeared and not maintained. Recently at Phoenix (Palladium) mall, Mumbai I found such posters at Citibank two Talking ATMs. We need to push for implementation of the said poster which will spread awareness amongst ATM guards, banks staff and public. Regards, Prashant Naik On Mon, Feb 19, 2018 at 8:07 PM, Rohiet A. Patil <[email protected]> wrote: > I also have a simmiler experience with talking ATM. The union bank of > india ATM of a location was not working. When I approach the branch manager > with the complaint, he confidently told me that this is not a talking ATM. > But I have seen the location in the official list of the bank and use the > same before. When I requested him to call Prashant sir, then only the > matter get sorted out. Now it is working absolutely fine. > > -----Original Message----- From: Srinivasu Chakravarthula > Sent: Monday, February 19, 2018 3:31 PM > To: AccessIndia: a list for discussing accessibility and issues concerning > the disabled. > Subject: Re: [AI] 4th Anniversary - Good News from talkingatmindia.org > > Agree that awareness is important. One of thing that we should be able to > do is sometimes do take an extra effort and raise awareness ourselves > keeping organizations such as XRCVC in the loop so that things will become > faster. Has your friend visited the branch to educate them? > Thanks, > -Vasu > > Regards, > > Srinivasu Chakravarthula - Twitter: http://twitter.com/CSrinivasu/ > Website: http://www.srinivasu.org | http://serveominclusion.com > > Let's create an inclusive web! > > Lead Accessibility Consultant, Informatica > > > On Sun, Feb 18, 2018 at 9:40 PM, Mohit Gupta <[email protected]> > wrote: > > hi >> Work of XRCVC and prashant sir is very appreciated. >> One of my friends said me that when he went at Talking ATM at his >> location, ATM guard refused him to inject headphone to use talking >> ATM. Guard was unaware about it. Guard called to his branch officials >> but officials was also unaware about their own talking ATM. Awareness >> is a big issue. >> >> >> On 2/15/18, Xavier's Resource Centre for the Visuall St. Xavier's >> College <[email protected]> wrote: >> > Dear Friends, >> > >> > Accessible ATMs in India were introduced with the launch of Truly > >> Talking >> > ATM's in 2012 by a public-sector bank Union Bank of India. Today, six >> years >> > down the line we are pleased to share that more than 25 banks both > >> public >> > and private sector have submitted data of accessible ATM's with us. >> XRCVC >> > is working on accessible ATM's and inclusive banking since 2008 at >> various >> > levels. With our efforts and through Indian Banks’ Association (IBA) >> > support we are in receipt of large number of accessible ATM locations as >> > high as 55,000+. >> > >> > Today is a special day for the Talking ATM India website >> > (https://talkingatmindia.org<https://prolinks.rediffmailpro. >> com/cgi-bin/prored.cgi?red=https%3A%2F%2Ftalkingatmindia% >> 2Eorg&isImage=0&BlockImage=0&rediffng=0>) >> > which went live on 15 February 2014. The website was launched during the >> > Access India Convention at New Delhi in 2014. We thank both Mr. Prashant >> > Naik and Saidarshan Bhagat for their pioneering work for this ATM >> locator. >> > >> > We are glad to announce that since 2017 this website is owned and run by >> > XRCVC. The founders Prashant Naik and Saidarshan Bhagat of the > >> accessible >> > ATM locator website service are actively associated with the website and >> > continuing their voluntary service with us. The locator mobile app is >> not >> > in our ownership. >> > >> > On this anniversary day of >> > https://talkingatmindia.org<https://prolinks.rediffmailpro. >> com/cgi-bin/prored.cgi?red=https%3A%2F%2Ftalkingatmindia% >> 2Eorg&isImage=0&BlockImage=0&rediffng=0> >> > we have uploaded latest locations data from very few banks. This is a >> fresh >> > 12000+ locations database on the site. We will be uploading databases >> phase >> > wise as well as other new features. ATM locations data is directly >> shared by >> > the banks to IBA during the period October-December 2017. We have >> uploaded >> > few banks data which we found having the talking ATM transaction >> workflow in >> > compliance to IBA Standard on talking ATM. >> > >> > New developments are happening on the ATM channel front such as touch >> screen >> > ATM's, ATM Bank, etc. As before, XRCVC is engaged in providing >> accessibility >> > inputs and user tests to banks and vendors. >> > >> > With this positive news and sharing of such a large number of talking >> ATM's >> > deployments in our country we hope now many visually impaired friends >> will >> > use the facility regularly. We are happy to run accessible Talking ATM >> > locator website service >> > https://talkingatmindia.org<https://prolinks.rediffmailpro. >> com/cgi-bin/prored.cgi?red=https%3A%2F%2Ftalkingatmindia% >> 2Eorg%2F&isImage=0&BlockImage=0&rediffng=0> >> > >> > Kindly reply to [email protected] for your comments and feedback. >> > >> > Best Regards, >> > >> > Dr. Sam Taraporevala >> > >> > Director, XRCVC >> > >> > The list has now migrated to www.accessindia.inclusivehabitat.in >> > >> > You should now post to the id: [email protected] >> > >> > >> > >> > >> > Search for old postings at: >> > http://www.mail-archive.com/[email protected]/ >> > >> > To unsubscribe send a message to >> > [email protected] >> > with the subject unsubscribe. >> > >> > To change your subscription to digest mode or make any other changes, >> please >> > visit the list home page at >> > http://accessindia.org.in/mailman/listinfo/accessindia_ >> accessindia.org.in >> > >> > >> > Disclaimer: >> > 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the >> > person sending the mail and AI in no way relates itself to its veracity; >> > >> > 2. AI cannot be held liable for any commission/omission based on the >> mails >> > sent through this mailing list.. >> > >> >> >> -- >> Thanks and Regards, >> Mohit Gupta. >> Rajasthan. >> >> The list has now migrated to www.accessindia.inclusivehabitat.in >> >> You should now post to the id: [email protected] >> >> >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> >> To unsubscribe send a message to >> [email protected] >> with the subject unsubscribe. >> >> To change your subscription to digest mode or make any other changes, >> please visit the list home page at >> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in >> >> >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its >> veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the mails >> sent through this mailing list.. >> >> The list has now migrated to www.accessindia.inclusivehabitat.in > > You should now post to the id: [email protected] > > > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > > The list has now migrated to www.accessindia.inclusivehabitat.in > > You should now post to the id: [email protected] > > > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, > please visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > The list has now migrated to www.accessindia.inclusivehabitat.in You should now post to the id: [email protected] Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
