To reemphasize the point made by Kanchan, Banking ombudsman and contacting RBI is the better way. In order to proceed on this route, Please save the communication sent/received from SBI officials. If no resolution is in site for the next one month, then we can proceed on this route and in my experience, ombudsman do provide quicker solutions than other officials including the Chairman.
On 22/08/2019, Aravind R <[email protected]> wrote: > i have lodged an official complaint in SBI complaint online portal as > account holder. After half an hour, Adayar branch manager called me > and told that they are under the process of implementing OTP soon. > > On 8/22/19, Aziz Minat <[email protected]> wrote: >> I have started tweeting about the same >> >> -- >> Regards, >> Aziz Minat >> >> mobile: +919879398352 >> >> On Thu, 22 Aug 2019, 13:15 Kanchan Pamnani, <[email protected]> >> wrote: >> >>> Saravanan >>> Don’t lose hope. >>> You will succeed. The fight for accessibility is a long fight. >>> Escalate and complain to RBI. It took 3 -4months with Union Bank of >>> India. >>> You can also go to the Banking ombudsman. This has proven to be a faster >>> route. >>> There are many strategies so adopt whichever one or more that you think >>> best. >>> Kanchan >>> >>> -----Original Message----- >>> From: AccessIndia [mailto:[email protected]] On >>> Behalf Of Saravanan >>> Sent: 22 August 2019 12:07 >>> To: AccessIndia: a list for discussing accessibility and issues >>> concerning >>> the disabled. >>> Subject: Re: [AI] Fwd: Please take back captcha from online.sbi.com it >>> denies independent Net banking to visually impaired customers >>> >>> Dear Friends, >>> Is there any improvement in our strategy. >>> Till today, there is no change in the web site. >>> Our efforts are waste. >>> Either they can remove capture or introduce audio capture. >>> Or they can provide basic arithmetic calculations. >>> I think, they are not ready to step up for us. >>> I kindly request you all to put effort on this issue. >>> >>> Thanks >>> Saravanan.K >>> +91 9916512402 >>> >>> >>> >>> >>> On 8/19/2019 2:43 PM, [email protected] wrote: >>> > I'm not sure what is going on in their mind. >>> > They could have added an extra layer of security instead of this >>> obnoxious captcha. >>> > They have 128 bit of SSL encryption so simple is that you cannot paste >>> anything in user name and password fields. How bots can access I'm >>> wondering. >>> > >>> > >>> > -----Original Message----- >>> > From: AccessIndia <[email protected]> On Behalf >>> > Of Ravi N. Hiremath >>> > Sent: Sunday, August 18, 2019 5:11 PM >>> > To: AccessIndia: a list for discussing accessibility and issues >>> > concerning the disabled. <[email protected]> >>> > Subject: Re: [AI] Fwd: Please take back capcha from online.sbi.com it >>> > denies independent Net banking to visually impaired customers >>> > >>> > If the banks have introduced CAPTCHA for their security, as it's >>> creating problem for us, let us hope and ask them to provide some kind of >>> alternative like entering the OTP sent to our registered mobile number to >>> varify it's us as an alternative of entering the CAPTCHA text or just >>> bring >>> some kind of simple math problem sort of challenge, where we could enter >>> the calculated value instead of the CAPTCHA hope this issue is taken >>> seriously by the bank and changed as soon as possible. >>> > Today afternoon also, as I tried to log in to the Online SBI website, >>> encountered the same problem of captcha, I have also written a feedback >>> mail to them, let's wait and see what happens, hope it happens soon, as >>> it's very crutial that we have to get easy access that is, quick to log >>> in >>> and out when we need, which has made us lot of independent. >>> > >>> > On 8/18/19, aqlak ahamad <[email protected]> wrote: >>> >> Still captcha is there on the site!... >>> >> Just I have varified now itself. >>> >> >>> >> On 8/18/19, bhawani shankar verma <[email protected]> wrote: >>> >>> only text based captcha can be a good replacement. as banks are >>> >>> levying sms charges to the customers OTP is the best option. > >>> >>> "CAPTCHA's allow websites to combat Spam and robot trafic on their >>> >>> website," >>> >>> this statement is only a security phobia, nothing more than that. >>> >>> Google search page have no captcha and its being hit more than any >>> >>> website in the world. >>> >>> >>> >>> >>> >>> >>> >>> ----- Original Message ----- >>> >>> From: "john clayton" <[email protected]> >>> >>> To: "AccessIndia: a list for discussing accessibility and issues >>> >>> concerning the disabled." <[email protected]> >>> >>> Sent: Sunday, August 18, 2019 9:29 AM >>> >>> Subject: Re: [AI] Fwd: Please take back capcha from online.sbi.com >>> >>> it denies independent Net banking to visually impaired customers >>> >>> >>> >>> >>> >>>> Hi, >>> >>>> Adding an Captcha need not necessarily deny access to visually >>> >>>> impaired users to banking services, as long as its accessible and >>> >>>> intuitive to use. >>> >>>> CAPTCHA's allow websites to combat Spam and robot trafic on their >>> >>>> website, which these days is a high security risk to not have. >>> >>>> >>> >>>> so instead of asking that CAPTCHAs be removed entirely, ask them to >>> >>>> put in an alternative that works well, such as Googles CAPTCHA >>> >>>> version 2. that has a checkbox to check I am not a robot. as long >>> >>>> as you are logged into your google account, it'll verify you, or >>> >>>> ask you to fill in audio which tbh is decent Cheers, >>> >>>> >>> >>>> >>> >>>> On Sat, 17 Aug 2019 at 16:01, kailas amolik >>> >>>> <[email protected]> >>> >>>> wrote: >>> >>>> >>> >>>>> >>> >>>>> Dear All, king >>> >>>>> >>> >>>>> for internet banking of SBI they have again introduced capcha. It >>> >>>>> would be our humble request to do away with it. It seriously >>> >>>>> hampers one's access from internet banking to big group of >>> >>>>> visually challenged members. >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> Thank you >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> Kailas >>> >>>>> >>> >>>>> On Fri, 16 Aug 2019 14:18:00 +0530 Jeegar Pithwa wrote >>> >>>>> >>> >>>>>> No captcha is still there, when we directly login to personal >>> >>>>>> banking in >>> >>>>> >>> >>>>> >>> >>>>> online SBI it from us to enter capture >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> Still status ko persist >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> On 16 August 2019 1:50:47 pm Vidhya Y wrote: >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>> I purchased apps today from my SBI bank. >>> >>>>> >>> >>>>> >>> >>>>>> I didn't have to submit captcha! >>> >>>>> >>> >>>>> >>> >>>>>> Thanks to everyone who made this happen! >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>> Best, >>> >>>>> >>> >>>>> >>> >>>>>> Vidhya. >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>> On 8/16/19, Jeegar Pithwa wrote: >>> >>>>> >>> >>>>> >>> >>>>>>> Indeed, great initiative I have also written two same email ID >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>> On 16 August 2019 9:45:47 am avinash shahi wrote: >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> ---------- Forwarded message ---------- >>> >>>>> >>> >>>>> >>> >>>>>>>> From: CHAIRMAN SBI >>> >>>>> >>> >>>>> >>> >>>>>>>> Date: Wed, 14 Aug 2019 10:07:45 +0000 >>> >>>>> >>> >>>>> >>> >>>>>>>> Subject: RE: Please take back capcha from online.sbi.com it >>> >>>>>>>> denies >>> >>>>> >>> >>>>> >>> >>>>>>>> independent Net banking to visually impaired customers >>> >>>>> >>> >>>>> >>> >>>>>>>> To: avinash shahi >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> ®होदय/Sir, >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> बैंकके अध्यक्षको संबोधितआपका ई ®ेलह ®े प्राप्तहुआ औरह ®ारे >>> >>>>>>>> ध्यान >>> >>>>> >>> >>>>> >>> >>>>>>>> ®ेंलाने केलिए धन्यवाद। ह ® आपकाई ®ेल संबंधितअधिकारी >>> >>>>>>>> कोआवश्यक >>> >>>>> >>> >>>>> >>> >>>>>>>> कार्यवाहीके लिएअग्रेषित कररहे हैं। >>> >>>>> >>> >>>>> >>> >>>>>>>> We have received your email addressed to the Chairman and thank >>> >>>>>>>> you >>> >>>>> >>> >>>>> >>> >>>>>>>> for bringing it to our attention. We are forwarding your email >>> >>>>>>>> to the >>> >>>>> >>> >>>>> >>> >>>>>>>> concerned authorities for further necessary action. >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> सादर/ Regards, >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> अध्यक्षके कार्यकारीसचिव / Executive Secretary to Chairman >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> -----Original Message----- >>> >>>>> >>> >>>>> >>> >>>>>>>> From: avinash shahi >>> >>>>> >>> >>>>> >>> >>>>>>>> Sent: 14 August 2019 14:31 >>> >>>>> >>> >>>>> >>> >>>>>>>> To: CHAIRMAN SBI >>> >>>>> >>> >>>>> >>> >>>>>>>> Subject: Please take back capcha from online.sbi.com it denies >>> >>>>> >>> >>>>> >>> >>>>>>>> independent Net banking to visually impaired customers >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> Warning: This email is not originated from SBI. Do not click on >>> >>>>> >>> >>>>> >>> >>>>>>>> attachment or links/URL unless sender is reliable. Malware/ >>> >>>>>>>> Viruses >>> >>>>> >>> >>>>> >>> >>>>>>>> can be easily transmitted via email. >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> Dear sir, >>> >>>>> >>> >>>>> >>> >>>>>>>> From today morning SBI has again reintroduced capcha on its >>> website: >>> >>>>> >>> >>>>> >>> >>>>> https://ind01.safelinks.protection.outlook.com/?url=www.online.sbi. >>> >>>>> com&data=02%7C01%7Cchairman%40sbi.co.in%7C917fe4118d0442eac33008d7 >>> >>>>> 2 >>> >>>>> 095fc9b%7Cfbdb22357f504509b407c58325ec27a8%7C0%7C0%7C6370137008698 >>> >>>>> 7 >>> >>>>> 9570&sdata=UiQGQJng%2F%2B0cWzXvCoyVJ%2BV0WwUHvSGOpqtCcq2FrQo%3 >>> >>>>> D >>> >>>>> &reserved=0 >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> while log in. It again puts thousands of visually >>> >>>>>>>> impaired/print >>> >>>>> >>> >>>>> >>> >>>>>>>> impaired customers to remain dependent on others while doing >>> >>>>>>>> Net >>> >>>>> >>> >>>>> >>> >>>>>>>> Banking. SBI was considered to be one of the best service >>> >>>>>>>> providers to >>> >>>>> >>> >>>>> >>> >>>>>>>> disabled customers then why this sudden change? please you are >>> >>>>> >>> >>>>> >>> >>>>>>>> requested to introduce OTP provision to aunthenticate which is >>> >>>>> >>> >>>>> >>> >>>>>>>> accessible also. I hope you will take decision in this regard >>> >>>>>>>> which >>> >>>>> >>> >>>>> >>> >>>>>>>> will ensure equity and facilitate seemless experience on SBI >>> >>>>>>>> website >>> >>>>> >>> >>>>> >>> >>>>>>>> to visually impaired customers. >>> >>>>> >>> >>>>> >>> >>>>>>>> Regards >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> -- >>> >>>>> >>> >>>>> >>> >>>>>>>> Avinash Shahi >>> >>>>> >>> >>>>> >>> >>>>>>>> (Assistant) –Human Resource Management Department Reserve Bank >>> >>>>>>>> of India >>> >>>>> >>> >>>>> >>> >>>>>>>> Lucknow >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> The information in this mail is confidential and is intended >>> >>>>>>>> solely >>> >>>>> >>> >>>>> >>> >>>>>>>> for addressee. Access to this mail by anyone else is >>> >>>>>>>> unauthorized. >>> >>>>> >>> >>>>> >>> >>>>>>>> Copying or further distribution beyond the original recipient >>> >>>>>>>> may be >>> >>>>> >>> >>>>> >>> >>>>>>>> unlawful. Any opinion expressed in this mail is that of sender >>> >>>>>>>> and >>> >>>>> >>> >>>>> >>> >>>>>>>> does not necessarily reflect that of State Bank group. >>> >>>>> >>> >>>>> >>> >>>>>>>> --- >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> -- >>> >>>>> >>> >>>>> >>> >>>>>>>> Avinash Shahi >>> >>>>> >>> >>>>> >>> >>>>>>>> (Assistant) –Human Resource Management Department >>> >>>>> >>> >>>>> >>> >>>>>>>> Reserve Bank of India Lucknow >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> Search for old postings at: >>> >>>>> >>> >>>>> >>> >>>>>>>> http://www.mail-archive.com/[email protected]/ >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> To unsubscribe send a message to >>> >>>>> >>> >>>>> >>> >>>>>>>> [email protected] >>> >>>>> >>> >>>>> >>> >>>>>>>> with the subject unsubscribe. >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> To change your subscription to digest mode or make any other >>> >>>>>>>> changes, >>> >>>>> >>> >>>>> >>> >>>>>>>> please visit the list home page at >>> >>>>> >>> >>>>> >>> >>>>> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia. >>> >>>>> org.in >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>> >>> >>>>>>>> Disclaimer: >>> >>>>> >>> >>>>> >>> >>>>>>>> 1. 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AI cannot be held liable for any commission/omission based on the mails >> sent through this mailing list.. >> >> > > > -- > -- > nothing is difficult unless you make it appear so. > > r. aravind, > > Assistant manager > Department of sales > bank of baroda specialised mortgage store, Chennai. > mobile no: +91 9940369593, > email id : [email protected], [email protected]. > [email protected]. > > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > -- Thanks and Regards, Vetri. -------- Vetrivel Murugan A, Greenpeace No.338, 8th Cross Wilson Garden Bangalore, Karnataka India - 560027 Cel: +919597784596 or +919442558365. Skype: vetrivelmurugan Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
