Hi all,

We have to put this issue on social media. Twitter is the best platform for 
express our views.

Sent from my iPhone

> On 22-Aug-2019, at 6:53 PM, Vetrivel Murugan Adhimoolam 
> <vadhimoo...@gmail.com> wrote:
> 
> To reemphasize the point made by Kanchan, Banking ombudsman and
> contacting RBI is the better way. In order to proceed on this route,
> Please save the communication sent/received from SBI officials. If no
> resolution is in site for the next one month, then we can proceed on
> this route and in my experience, ombudsman do provide quicker
> solutions than other officials including the Chairman.
> 
>> On 22/08/2019, Aravind R <aravind.andhrab...@gmail.com> wrote:
>> i have lodged an official complaint in SBI complaint online portal as
>> account holder. After half an hour, Adayar branch manager called me
>> and told that they are under the process of implementing OTP soon.
>> 
>>> On 8/22/19, Aziz Minat <azizminat...@gmail.com> wrote:
>>> I have started tweeting about the same
>>> 
>>> --
>>> Regards,
>>> Aziz Minat
>>> 
>>> mobile: +919879398352
>>> 
>>> On Thu, 22 Aug 2019, 13:15 Kanchan Pamnani, <kanchanpamn...@gmail.com>
>>> wrote:
>>> 
>>>> Saravanan
>>>> Don’t lose hope.
>>>> You will succeed. The fight for accessibility is a long fight.
>>>> Escalate and complain to RBI. It took 3 -4months with Union Bank of
>>>> India.
>>>> You can also go to the Banking ombudsman. This has proven to be a faster
>>>> route.
>>>> There are many strategies so adopt whichever one or more that you think
>>>> best.
>>>> Kanchan
>>>> 
>>>> -----Original Message-----
>>>> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On
>>>> Behalf Of Saravanan
>>>> Sent: 22 August 2019 12:07
>>>> To: AccessIndia: a list for discussing accessibility and issues
>>>> concerning
>>>> the disabled.
>>>> Subject: Re: [AI] Fwd: Please take back captcha from online.sbi.com it
>>>> denies independent Net banking to visually impaired customers
>>>> 
>>>> Dear Friends,
>>>> Is there any improvement in our strategy.
>>>> Till today, there is no change in the web site.
>>>> Our efforts are waste.
>>>> Either they can remove capture or introduce audio capture.
>>>> Or they can provide basic arithmetic calculations.
>>>> I think, they are not ready to step up for us.
>>>> I kindly request you all to put effort on this issue.
>>>> 
>>>> Thanks
>>>> Saravanan.K
>>>> +91 9916512402
>>>> 
>>>> 
>>>> 
>>>> 
>>>>> On 8/19/2019 2:43 PM, shahid.se...@gmail.com wrote:
>>>>> I'm not sure what is going on in their mind.
>>>>> They could have added an extra layer of security instead of this
>>>> obnoxious captcha.
>>>>> They have 128 bit of SSL encryption so simple is that you cannot paste
>>>> anything in user name and password fields. How bots can access I'm
>>>> wondering.
>>>>> 
>>>>> 
>>>>> -----Original Message-----
>>>>> From: AccessIndia <accessindia-boun...@accessindia.org.in> On Behalf
>>>>> Of Ravi N. Hiremath
>>>>> Sent: Sunday, August 18, 2019 5:11 PM
>>>>> To: AccessIndia: a list for discussing accessibility and issues
>>>>> concerning the disabled. <accessindia@accessindia.org.in>
>>>>> Subject: Re: [AI] Fwd: Please take back capcha from online.sbi.com it
>>>>> denies independent Net banking to visually impaired customers
>>>>> 
>>>>> If the banks have introduced CAPTCHA for their security, as it's
>>>> creating problem for us, let us hope and ask them to provide some kind of
>>>> alternative like entering the OTP sent to our registered mobile number to
>>>> varify it's us as an alternative of entering the CAPTCHA text or just
>>>> bring
>>>> some kind of simple math problem sort of challenge, where we could enter
>>>> the calculated value instead of the CAPTCHA hope this issue is taken
>>>> seriously by the bank and changed as soon as possible.
>>>>> Today afternoon also, as I tried to log in to the Online SBI website,
>>>> encountered the same problem of captcha, I have also written a feedback
>>>> mail to them, let's wait and see what happens, hope it happens soon, as
>>>> it's very crutial that we have to get easy access that is, quick to log
>>>> in
>>>> and out when we need, which has made us lot of independent.
>>>>> 
>>>>>> On 8/18/19, aqlak ahamad <aqlakaaha...@gmail.com> wrote:
>>>>>> Still captcha is there on the site!...
>>>>>> Just I have varified now itself.
>>>>>> 
>>>>>>> On 8/18/19, bhawani shankar verma <bsvermad...@gmail.com> wrote:
>>>>>>> only text based captcha can be a good replacement. as banks are
>>>>>>> levying sms charges to the customers OTP is the best option. >
>>>>>>> "CAPTCHA's allow websites to combat Spam and robot trafic on their
>>>>>>> website,"
>>>>>>> this statement is only a security phobia, nothing more than that.
>>>>>>> Google search page have no captcha and its  being hit more than any
>>>>>>> website in the world.
>>>>>>> 
>>>>>>> 
>>>>>>> 
>>>>>>> ----- Original Message -----
>>>>>>> From: "john clayton" <nishantra...@gmail.com>
>>>>>>> To: "AccessIndia: a list for discussing accessibility and issues
>>>>>>> concerning the disabled." <accessindia@accessindia.org.in>
>>>>>>> Sent: Sunday, August 18, 2019 9:29 AM
>>>>>>> Subject: Re: [AI] Fwd: Please take back capcha from online.sbi.com
>>>>>>> it denies independent Net banking to visually impaired customers
>>>>>>> 
>>>>>>> 
>>>>>>>> Hi,
>>>>>>>> Adding an Captcha need not necessarily deny access to visually
>>>>>>>> impaired users to banking services, as long as its accessible and
>>>>>>>> intuitive to use.
>>>>>>>> CAPTCHA's allow websites to combat Spam and robot trafic on their
>>>>>>>> website, which these days is a high security risk to not have.
>>>>>>>> 
>>>>>>>> so instead of asking that CAPTCHAs be removed entirely, ask them to
>>>>>>>> put in an alternative that works well, such as Googles CAPTCHA
>>>>>>>> version 2. that has a checkbox to check I am not a robot. as long
>>>>>>>> as you are logged into your google account, it'll verify you, or
>>>>>>>> ask you to fill in audio which tbh is decent Cheers,
>>>>>>>> 
>>>>>>>> 
>>>>>>>> On Sat, 17 Aug 2019 at 16:01, kailas amolik
>>>>>>>> <kailasamo...@rediffmail.com>
>>>>>>>> wrote:
>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> Dear All, king
>>>>>>>>> 
>>>>>>>>> for internet banking of SBI they have again introduced capcha. It
>>>>>>>>> would be our humble request to do away with it. It seriously
>>>>>>>>> hampers one's access from internet banking to big group of
>>>>>>>>> visually challenged members.
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> Thank you
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> Kailas
>>>>>>>>> 
>>>>>>>>> On Fri, 16 Aug 2019 14:18:00 +0530 Jeegar Pithwa  wrote
>>>>>>>>> 
>>>>>>>>>> No captcha is still there, when we directly login to personal
>>>>>>>>>> banking  in
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> online SBI it from us to enter capture
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> Still status ko persist
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> On 16 August 2019 1:50:47 pm Vidhya Y  wrote:
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>> I purchased apps today from my SBI bank.
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>> I didn't have to submit captcha!
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>> Thanks to everyone who made this happen!
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>> Best,
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>> Vidhya.
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>> On 8/16/19, Jeegar Pithwa  wrote:
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>> Indeed, great initiative I have also written two same email ID
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>> On 16 August 2019 9:45:47 am avinash shahi  wrote:
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> ---------- Forwarded message ----------
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> From: CHAIRMAN SBI
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> Date: Wed, 14 Aug 2019 10:07:45 +0000
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> Subject: RE: Please take back capcha from online.sbi.com it
>>>>>>>>>>>> denies
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> independent Net banking to visually impaired customers
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> To: avinash shahi
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>>   ®होदय/Sir,
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> बैंकके अध्यक्षको संबोधितआपका ई  ®ेलह  ®े प्राप्तहुआ औरह  ®ारे
>>>>>>>>>>>> ध्यान
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>>   ®ेंलाने केलिए धन्यवाद। ह  ® आपकाई  ®ेल संबंधितअधिकारी
>>>>>>>>>>>> कोआवश्यक
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> कार्यवाहीके लिएअग्रेषित कररहे हैं।
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> We have received your email addressed to the Chairman and thank
>>>>>>>>>>>> you
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> for bringing it to our attention. We are forwarding your email
>>>>>>>>>>>> to the
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> concerned authorities for further necessary action.
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> सादर/ Regards,
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> अध्यक्षके कार्यकारीसचिव / Executive Secretary to Chairman
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> -----Original Message-----
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> From: avinash shahi
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> Sent: 14 August 2019 14:31
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> To: CHAIRMAN SBI
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> Subject: Please take back capcha from online.sbi.com it denies
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> independent Net banking to visually impaired customers
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> Warning: This email is not originated from SBI. Do not click on
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> attachment or links/URL unless sender is reliable. Malware/
>>>>>>>>>>>> Viruses
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> can be easily transmitted via email.
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> Dear sir,
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> From today morning SBI has again reintroduced capcha on its
>>>> website:
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> https://ind01.safelinks.protection.outlook.com/?url=www.online.sbi.
>>>>>>>>> com&data=02%7C01%7Cchairman%40sbi.co.in%7C917fe4118d0442eac33008d7
>>>>>>>>> 2
>>>>>>>>> 095fc9b%7Cfbdb22357f504509b407c58325ec27a8%7C0%7C0%7C6370137008698
>>>>>>>>> 7
>>>>>>>>> 9570&amp;sdata=UiQGQJng%2F%2B0cWzXvCoyVJ%2BV0WwUHvSGOpqtCcq2FrQo%3
>>>>>>>>> D
>>>>>>>>> &amp;reserved=0
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> while log in. It again puts thousands of visually
>>>>>>>>>>>> impaired/print
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> impaired customers to remain dependent on others while doing
>>>>>>>>>>>> Net
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> Banking. SBI was considered to be one of the best service
>>>>>>>>>>>> providers to
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> disabled customers then why this sudden change? please you are
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> requested to introduce OTP provision to aunthenticate which is
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> accessible also. I hope you will take decision in this regard
>>>>>>>>>>>> which
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> will ensure equity and facilitate seemless experience on SBI
>>>>>>>>>>>> website
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> to visually impaired customers.
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> Regards
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> --
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> Avinash Shahi
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> (Assistant) –Human Resource Management Department Reserve Bank
>>>>>>>>>>>> of India
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> Lucknow
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> The information in this mail is confidential and is intended
>>>>>>>>>>>> solely
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> for addressee. Access to this mail by anyone else is
>>>>>>>>>>>> unauthorized.
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> Copying or further distribution beyond the original recipient
>>>>>>>>>>>> may be
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> unlawful. Any opinion expressed in this mail is that of sender
>>>>>>>>>>>> and
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> does not necessarily reflect that of State Bank group.
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> ---
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> --
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> Avinash Shahi
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> (Assistant) –Human Resource Management Department
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>>>>> Reserve Bank of India Lucknow
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
>>>>>>>>> 
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>>>>>>>> --
>>>>>>>> ***
>>>>>>>> “The most important thing in life is not the triumph but the
>>>>>>>> struggle.
>>>>>>>> The
>>>>>>>> essential thing is not to have conquered but to have fought well.”
>>>>>>>> 
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>> 
>> 
>> --
>> --
>> nothing is difficult unless you make it appear so.
>> 
>> r. aravind,
>> 
>> Assistant manager
>> Department of sales
>> bank of baroda specialised mortgage store, Chennai.
>> mobile no: +91 9940369593,
>> email id : aravind_...@yahoo.com, aravind.andhrab...@gmail.com.
>> aravind.rajend...@bankofbaroda.co.in.
>> 
>> 
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> 
> 
> -- 
> 
> 
> Thanks and Regards,
> 
> Vetri.
> 
> --------
> Vetrivel Murugan A,
> Greenpeace
> No.338, 8th Cross
> Wilson Garden
> Bangalore, Karnataka
> India - 560027
> 
> Cel: +919597784596 or +919442558365.
> 
> Skype: vetrivelmurugan
> 
> 
> 
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> 



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