Hello access Indians I am writing this mail to draw your attention to the inaccessibility of internet banking of SBI and Yono app. As SBI have upgraded both their internet banking user interface and Yono app, in their internet banking portal they have added the option of visual captcha. Despite the fact that there is an option of audio captcha, it is of practically no use as it is quite often delayed and too low to be audible. I suggest that there should be an option of logging in via OTP either by phone or by email. Similarly in Yono app if we have to login via MPin, considering the security concerns the digits on the virtual numeric keypad comes randomly rather than coming in ascending order. I suggest that they should leave an option in the settings for the users to decide if they want digits in a numeric keypad in ascending order or in a random way? I raised the above mentioned two concerns on the portal of customer management services, rather than going to the top authorities, it went to the bank manager of my home branch. Since these top level decisions fall outside his domain, raising these issues on CMS of SBI did no good. Then I sent a message to SBI on twitter. I am still awaiting response. It is my humble request if there is any top official from SBI in the list, kindly take it up or just as some of us sensitised PayTm, we need to take this issue up with the management of SBI too. I shall be eagerly waiting to hear from you on this. Sincerely -- Abhay Vir Singh Kanwar ExFaculty: National Institute of Technology Jamshedpur Doctoral candidate: Development Studies Tata Institute of Social Sciences, Mumbai, India +919430797071 Facebook: https://www.facebook.com/abhay.kanwar.39 LinkedIn: https://www.linkedin.com/in/abhay-kanwar-8b691277 My Publications: https://www.dropbox.com/s/6m12u6rkxz3pqxe/03%20Papers%20Published.docx?dl=0
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