Hi, I am sorry that I can't comment on the Yono app since I hardly use it. However I have to say that SBI audio capture has far better hearing quality than several other websights. I do understand that accesibility issues should be raised, but come-on! Any genuan attempts on the part of the bank in addressing the issue should be acknowledged. Just my thoughts.
Vetri. On 29/08/2019, Abhay Kanwar <[email protected]> wrote: > Hello access Indians > I am writing this mail to draw your attention to the inaccessibility > of internet banking of SBI and Yono app. As SBI have upgraded both > their internet banking user interface and Yono app, in their internet > banking portal they have added the option of visual captcha. Despite > the fact that there is an option of audio captcha, it is of > practically no use as it is quite often delayed and too low to be > audible. I suggest that there should be an option of logging in via > OTP either by phone or by email. > Similarly in Yono app if we have to login via MPin, considering the > security concerns the digits on the virtual numeric keypad comes > randomly rather than coming in ascending order. I suggest that they > should leave an option in the settings for the users to decide if they > want digits in a numeric keypad in ascending order or in a random way? > I raised the above mentioned two concerns on the portal of customer > management services, rather than going to the top authorities, it went > to the bank manager of my home branch. Since these top level decisions > fall outside his domain, raising these issues on CMS of SBI did no > good. Then I sent a message to SBI on twitter. I am still awaiting > response. It is my humble request if there is any top official from > SBI in the list, kindly take it up or just as some of us sensitised > PayTm, we need to take this issue up with the management of SBI too. > I shall be eagerly waiting to hear from you on this. > Sincerely > -- > Abhay Vir Singh Kanwar > ExFaculty: National Institute of Technology Jamshedpur > Doctoral candidate: Development Studies > Tata Institute of Social Sciences, Mumbai, India > +919430797071 > Facebook: https://www.facebook.com/abhay.kanwar.39 > LinkedIn: https://www.linkedin.com/in/abhay-kanwar-8b691277 > My Publications: > https://www.dropbox.com/s/6m12u6rkxz3pqxe/03%20Papers%20Published.docx?dl=0 > > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > > To unsubscribe send a message to > [email protected] > with the subject unsubscribe. > > To change your subscription to digest mode or make any other changes, please > visit the list home page at > http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in > > > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of the > person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > -- Thanks and Regards, Vetri. -------- Vetrivel Murugan A, Greenpeace No.338, 8th Cross Wilson Garden Bangalore, Karnataka India - 560027 Cel: +919597784596 or +919442558365. Skype: vetrivelmurugan Search for old postings at: http://www.mail-archive.com/[email protected]/ To unsubscribe send a message to [email protected] with the subject unsubscribe. To change your subscription to digest mode or make any other changes, please visit the list home page at http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list..
