Rightly stated sir,
Audio capture is faster and efficient with time we can give recommendation
for or other better options as well.
On 29 August 2019 7:55:25 pm Vetrivel Murugan Adhimoolam
<[email protected]> wrote:
Hi, I am sorry that I can't comment on the Yono app since I hardly use
it. However I have to say that SBI audio capture has far better
hearing quality than several other websights. I do understand that
accesibility issues should be raised, but come-on! Any genuan attempts
on the part of the bank in addressing the issue should be
acknowledged. Just my thoughts.
Vetri.
On 29/08/2019, Abhay Kanwar <[email protected]> wrote:
Hello access Indians
I am writing this mail to draw your attention to the inaccessibility
of internet banking of SBI and Yono app. As SBI have upgraded both
their internet banking user interface and Yono app, in their internet
banking portal they have added the option of visual captcha. Despite
the fact that there is an option of audio captcha, it is of
practically no use as it is quite often delayed and too low to be
audible. I suggest that there should be an option of logging in via
OTP either by phone or by email.
Similarly in Yono app if we have to login via MPin, considering the
security concerns the digits on the virtual numeric keypad comes
randomly rather than coming in ascending order. I suggest that they
should leave an option in the settings for the users to decide if they
want digits in a numeric keypad in ascending order or in a random way?
I raised the above mentioned two concerns on the portal of customer
management services, rather than going to the top authorities, it went
to the bank manager of my home branch. Since these top level decisions
fall outside his domain, raising these issues on CMS of SBI did no
good. Then I sent a message to SBI on twitter. I am still awaiting
response. It is my humble request if there is any top official from
SBI in the list, kindly take it up or just as some of us sensitised
PayTm, we need to take this issue up with the management of SBI too.
I shall be eagerly waiting to hear from you on this.
Sincerely
--
Abhay Vir Singh Kanwar
ExFaculty: National Institute of Technology Jamshedpur
Doctoral candidate: Development Studies
Tata Institute of Social Sciences, Mumbai, India
+919430797071
Facebook: https://www.facebook.com/abhay.kanwar.39
LinkedIn: https://www.linkedin.com/in/abhay-kanwar-8b691277
My Publications:
https://www.dropbox.com/s/6m12u6rkxz3pqxe/03%20Papers%20Published.docx?dl=0
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Thanks and Regards,
Vetri.
--------
Vetrivel Murugan A,
Greenpeace
No.338, 8th Cross
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Bangalore, Karnataka
India - 560027
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