Sorry for delayed response. there is no need to do recording of all screens as app developpers are at least that smart to understand that "C" is for cat and "G" is for god. And after advancements in every field, advent of tools like AI, what you have written is more than enough to prove the point in the case. Yes, agree, if it was about 10 years back, situation would have been different. As previously (about 17 years back) worked as software and website tester, I commend you for the work you have done by writing these hurdles in very easy to understand language. . Really Great!
Vande Mataram ----- Original Message ----- From: Mujtaba Merchant To: [email protected] Sent: Thursday, September 4, 2025 4:07 PM Subject: RE: [AI] RE: Feedback for Swiggy on IOS and android Dear Sandesh, Thank you for your appreciation and kind words but honestly, I am not impressed with what I had to contribute. I wish I had the time and patience to actually do a recording of all the screens of the application on my device and explain the barriers. One needs to be really patient and have all the time to do such a recording to document the whole application. Unfortunately, I am tied till the neck and trying to find opportunities where I can rest. From: [email protected] <[email protected]> On Behalf Of Sandesh Sent: Thursday, September 4, 2025 1:29 PM To: [email protected] Subject: Re: [AI] RE: Feedback for Swiggy on IOS and android Nicely explained. nothing could be better than this! Every letter typed here testifies difficulties faced in Android too. Saurav, This same review verbatim (using copy-paste command) without even a minute change should be submitted. Great work really! Vande Mataram ----- Original Message ----- From: Mujtaba Merchant To: 'Saurav Hegde' ; [email protected] Sent: Wednesday, September 3, 2025 11:50 PM Subject: [AI] RE: Feedback for Swiggy on IOS and android Dear @Saurav Hegde, Thank you for the personal mention, can’t ruin another weekend chasing the sun but I do not want to leave you disappointed. There is a lot of documentation involved in reporting and capturing all accessibility barriers with the application. It requires a lot of patience and mindfulness, neither of which I have since I have aged younger by the years. Hoping you will forgive me for my attitude and discourse, I said hoping and don’t expect you to 😊 Having all the disclaimers out of the way, here is what I can offer as of now. Subject: Accessibility Feedback on Swiggy Application for iOS with Voiceover I am writing to provide feedback on the accessibility of the Swiggy application on iOS devices with Voiceover, an assistive technology used by blind and visually impaired individuals. While I appreciate the convenience and services offered by Swiggy, I am disappointed to report that the application has significant accessibility barriers, making it extremely challenging for users like me to navigate and utilize its features. Key Accessibility Issues: - Inconsistent layout and unlabeled buttons: The application's layout is inconsistent, and many buttons lack proper labels, making it difficult for Voiceover users to understand and interact with the interface. - Search functionality issues: When searching for food items, Voiceover does not read or report the letters being typed, and the voice search option is also broken. - Adding items to cart and customizations: Adding items to the cart is not straightforward, and customizations are impossible to choose, making it difficult to complete orders. - Cart management and checkout: Managing cart items, choosing delivery addresses, and payment methods are extremely challenging, and the checkout process is unclear. - Favorite restaurants and address management: Adding restaurants to favorites is not accessible, and managing addresses is an impossible task. Impact on User Experience: These accessibility issues lead to frustration and exclusion, making it impossible for users like me to utilize the application's services independently. I have had to rely on others to place orders or dine out with friends and family, missing out on the benefits of the application. Recommendations: I strongly recommend that Swiggy invest in making its application accessible to users of assistive technologies like screen readers. This would not only enhance the user experience but also: - Tap into the untapped market of consumers with disabilities - Comply with the Rights of Persons with Disabilities (RPWD) Act 2016 - Improve overall user satisfaction and loyalty Supporting Evidence: I have recorded a video demonstrating the accessibility issues with the Insta application, which I am sharing and can be viewed here: Movie Night Ruined: Swiggy App's Inaccessibility Leaves Me Hungry This will provide a firsthand understanding of the challenges faced by users like me. I hope that Swiggy will take my feedback seriously and prioritize accessibility in its application development. I look forward to a more inclusive and accessible experience in the future. From: Saurav Hegde <[email protected]> Sent: Wednesday, September 3, 2025 6:56 PM To: [email protected]; Mujtaba Merchant <[email protected]> Subject: Feedback for Swiggy on IOS and android Hi to the group, I will be attending a hearing with CCPD against Swiggy on the 11th. I request all android and IOS users to reply to this mail with all issues you are facing while using the app so that we can build a strong case. @Mujtaba Merchant sir had made a video about it and sir your input would be very helpful. Warm regards, Saurav Hegde Student at Brihan Maharashtra College of Commerce, Pune -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. 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To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/008301dc1d71%24bb1d45c0%240189a8c0%40INBOOKX3Slim. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/000801dc1d87%24f05fc170%24d11f4450%24%40gmail.com. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/02c101dc1f0f%24d2e955f0%24c535d90a%40INBOOKX3Slim.
