Nicely explained. nothing could be better than this! Every letter typed here testifies difficulties faced in Android too. Saurav, This same review verbatim (using copy-paste command) without even a minute change should be submitted. Great work really!
Vande Mataram ----- Original Message ----- From: Mujtaba Merchant To: 'Saurav Hegde' ; [email protected] Sent: Wednesday, September 3, 2025 11:50 PM Subject: [AI] RE: Feedback for Swiggy on IOS and android Dear @Saurav Hegde, Thank you for the personal mention, can’t ruin another weekend chasing the sun but I do not want to leave you disappointed. There is a lot of documentation involved in reporting and capturing all accessibility barriers with the application. It requires a lot of patience and mindfulness, neither of which I have since I have aged younger by the years. Hoping you will forgive me for my attitude and discourse, I said hoping and don’t expect you to 😊 Having all the disclaimers out of the way, here is what I can offer as of now. Subject: Accessibility Feedback on Swiggy Application for iOS with Voiceover I am writing to provide feedback on the accessibility of the Swiggy application on iOS devices with Voiceover, an assistive technology used by blind and visually impaired individuals. While I appreciate the convenience and services offered by Swiggy, I am disappointed to report that the application has significant accessibility barriers, making it extremely challenging for users like me to navigate and utilize its features. Key Accessibility Issues: - Inconsistent layout and unlabeled buttons: The application's layout is inconsistent, and many buttons lack proper labels, making it difficult for Voiceover users to understand and interact with the interface. - Search functionality issues: When searching for food items, Voiceover does not read or report the letters being typed, and the voice search option is also broken. - Adding items to cart and customizations: Adding items to the cart is not straightforward, and customizations are impossible to choose, making it difficult to complete orders. - Cart management and checkout: Managing cart items, choosing delivery addresses, and payment methods are extremely challenging, and the checkout process is unclear. - Favorite restaurants and address management: Adding restaurants to favorites is not accessible, and managing addresses is an impossible task. Impact on User Experience: These accessibility issues lead to frustration and exclusion, making it impossible for users like me to utilize the application's services independently. I have had to rely on others to place orders or dine out with friends and family, missing out on the benefits of the application. Recommendations: I strongly recommend that Swiggy invest in making its application accessible to users of assistive technologies like screen readers. This would not only enhance the user experience but also: - Tap into the untapped market of consumers with disabilities - Comply with the Rights of Persons with Disabilities (RPWD) Act 2016 - Improve overall user satisfaction and loyalty Supporting Evidence: I have recorded a video demonstrating the accessibility issues with the Insta application, which I am sharing and can be viewed here: Movie Night Ruined: Swiggy App's Inaccessibility Leaves Me Hungry This will provide a firsthand understanding of the challenges faced by users like me. I hope that Swiggy will take my feedback seriously and prioritize accessibility in its application development. I look forward to a more inclusive and accessible experience in the future. From: Saurav Hegde <[email protected]> Sent: Wednesday, September 3, 2025 6:56 PM To: [email protected]; Mujtaba Merchant <[email protected]> Subject: Feedback for Swiggy on IOS and android Hi to the group, I will be attending a hearing with CCPD against Swiggy on the 11th. I request all android and IOS users to reply to this mail with all issues you are facing while using the app so that we can build a strong case. @Mujtaba Merchant sir had made a video about it and sir your input would be very helpful. Warm regards, Saurav Hegde Student at Brihan Maharashtra College of Commerce, Pune -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. 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