Hello everyone, I wanted to add to the excellent points being raised, especially concerning the lack of a proper solution.
The suggestion to simply "use the old app" is fundamentally flawed and an unacceptable workaround for a bank of HDFC's stature. As some have already noted, the old app often fails and redirects to the new, inaccessible one. Furthermore, if a customer has uninstalled the old version, finding it and re-configuring it from the Play Store is often a near-impossible task. We are all entitled to the same, fully functional digital banking experience—there should be no distinction between a "new" app for some customers and an outdated one for others. It is difficult to believe that the MD and Secretary of India's largest private-sector bank would lack the authority to immediately address an issue of legal non-compliance with the RPwD Act. The current, prolonged inaccessibility is a serious breach of their obligations. The core of this issue is our right to equal access and compliance with the law. We must continue to push for a permanent fix, which is the only truly acceptable resolution. Thanks and regards, Nitinbhai On Wed, 4 Feb, 2026, 6:51 pm Amar Jain, <[email protected]> wrote: > Fully agree with what Asif Bhaiya is saying, we should send them emails > left right centre so that they are taken seriously > Sent from my iPhone > > On 4 Feb 2026, at 11:52 AM, 'Mohammed Asif Asif Iqbal (IN)' via > AccessIndia <[email protected]> wrote: > > > Ketan bhai, > Sadly they explained me the same thing and they claim that our own Amar > Jain is working with them to fix this issue. I would suggest email needs > to be bombarded to HDFC bank MD to ensure attention to customer like us. > Thanks and regards > Asif > > > Linkedin: bit.ly/asifmaiqbal-li > > > > > ------------------------------ > *From:* [email protected] <[email protected]> > on behalf of Ketan Kothari <[email protected]> > *Sent:* Wednesday, February 4, 2026 11:37 AM > *To:* [email protected] <[email protected]> > *Subject:* Re: [AI] Accessibility Issues in HDFC Mobile App & NetBanking > - Request for Fixes in Line with RPwD Act, 2016 > > Hello, > > I received a call from their development team and they are requesting me > to use the old app till such time as they rectify these errors. I hope > they will do this quickly. > > On Wed, 4 Feb 2026 at 08:08, KONGALETI SATYANARAYANA < > [email protected]> wrote: > > Dear Mahesh and all, > > I completely agree with the points raised. It is concerning that > accessibility barriers remain prevalent across various banking > applications, including HDFC. > > While organizations like Mission Accessibility are doing important work, I > believe it is time for a broader range of voices to be heard. Based on my > observations, this accessibility project in HDFC has been "in progress" for > over two years now. While work may be happening in the background, it is > unacceptable for standard applications to remain inaccessible for such an > extended period. > > Relying solely on emails often feels ineffective, as they are frequently > overlooked. Given the lack of tangible progress, we should consider serving > a formal legal notice. This may be the only way to ensure these > institutions take their obligations under the RPwD Act seriously and > respect our right to independent and secure digital banking. > > Thanks and regards, > > Kongaleti Satyanarayana Reddy > > thanks and regards, > Kongaleti Satyanarayana Reddy > > > On Tue, Feb 3, 2026 at 10:04 PM Mahesh S. Panicker < > [email protected]> wrote: > > HDFC really need to do some work on accessibility. Their home loan app on > Android is totally disfunctional with TalkBack. > Firstly they have issue with proper, reputed 3rd party keyboards like > Microsoft Swiftkey Keyboard. Then if you bypass that, TalkBack is unable to > provide any further feedback. Can't explore by touch, can't naviggate by > swipe. Absolutely silent. 100 percent inaccessible. > > On Tue, Feb 3, 2026 at 7:40 PM megha patangi <[email protected]> > wrote: > > I completely agree and echo the concerns listed below. > I am an android user and equally blocked by the new HDFC mobile banking > app. Also went and notified the bank manager of my home branch but haven't > heard anything yet. > This app and site inaccessibility is completely disabling my access and > when I am dependent on others for assistance, it is killing my financial > privacy and security. > > > > On Fri, Jan 30, 2026 at 2:41 PM Mujtaba Merchant <[email protected]> > wrote: > > Dear HDFC Digital Banking Team, > > > > I am writing to highlight several accessibility challenges experienced > while using both the HDFC Bank Mobile Banking App (iOS) and the HDFC > NetBanking website. As a customer who relies on assistive technologies such > as screen readers, these issues significantly impact my ability to use your > digital services independently and securely. > > > > 1. Mobile App: Two Factor Authentication (2FA) Approval Screen > > During the NetBanking login process, when prompted to authorize sign in > from the mobile app, the approval screen displays a “Swipe right to accept” > instruction. > > However, this element is not exposed as an accessible control for screen > readers and cannot be activated using assistive technology. > > Only the Decline option works as an actual actionable button. > > This creates a barrier for customers with disabilities, preventing us from > completing a critical security step without sighted assistance. > > > > 2. NetBanking Website: OTP Page Produces Continuous Clicking Sound > > When the system directs the user to the OTP entry page, a repeated > clicking sound is played due to a progress indicator. > > For screen reader users, this sound is extremely disorienting and > interferes with the ability to focus on entering the OTP safely. > > > > 3. Unlabelled and Mislabeled Buttons (Mobile App & Website) > > Across both platforms, several buttons are: > > • Unlabelled > > • Incorrectly labelled > > • Announced inaccurately by screen readers > > > > This makes navigation unpredictable, error prone, and in some cases, > impossible without external assistance. > > > > 4. Need for Compliance with the RPwD Act, 2016 > > As per The Rights of Persons with Disabilities (RPwD) Act, 2016, enforced > on April 19, 2017, all service providers—including banks—are required to > ensure that their digital platforms are accessible to persons with > disabilities. > > Accessibility is not only a legal requirement but also essential for > inclusive and dignified digital banking. > > > > I kindly request your team to review and address these issues at the > earliest by ensuring: > > • All UI controls are properly labelled and accessible > > • Approval screens use standard, screen reader compatible action buttons > > • Auditory distractions (such as unnecessary clicking sounds) are removed > or made optional > > • Compliance with WCAG 2.1 AA and RPwD guidelines is validated before > updates are released > > > > Improving accessibility will enhance the banking experience for thousands > of customers who rely on assistive technology. > > Thank you for your attention to this important matter. 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