Hi Praveen,
This is a significant barrier, especially since the audio CAPTCHA gets us through the "front door" only to leave us in a "dark room" regarding the actual tracking data. Because India Post is a government service, we have specific legal and administrative channels to escalate this. Here is the contact information and the recommended path for a grievance: NOTE: All these recommendations and steps to address the challenge come from Gemini 1. The Department of Posts (Headquarters): • Secretary (Posts): [email protected] • Director General (Postal Services): [email protected] • Chief General Manager (Parcel Directorate): [email protected] (This department handles the tracking infrastructure). 2. The Official Grievance Portal (CPGRAMS): The most effective way to get a tracked response is to file a complaint on pgportal.gov.in. Mention that the website violates the GIGW (Guidelines for Indian Government Websites) and the RPwD Act 2016. 3. Social Media: Tagging @indiapostoffice and the @AshwiniVaishnaw (Minister of Communications) on X (formerly Twitter) with a screen recording of the screen reader failing to read the table often gets faster technical attention. I have drafted a formal letter below that you can use to send to these email IDs. Part 2: Formal Grievance Draft (To be sent to India Post) To: [email protected], [email protected] Subject: URGENT: Accessibility Barrier on India Post Tracking Results Page for Visually Impaired Users Respected Sir/Madam, I am writing to bring to your immediate attention a serious accessibility flaw on the India Post official website regarding the Consignment Tracking service. While we appreciate the inclusion of an audio CAPTCHA, which allows visually impaired users to bypass the initial security check, the results page following the CAPTCHA is currently inaccessible to screen reader users (such as NVDA, JAWS, and TalkBack). Specific Issues Observed: 1. Non-Standard Tables: The tracking results (booking details and transit history) are not coded using standard HTML table tags (, , ). Consequently, screen readers cannot navigate the rows and columns to tell the user where the package is. 2. Focus Management: Once the "Track Now" button is pressed, the screen reader focus does not automatically move to the results, making it difficult for a blind user to realize the page has even updated. 3. Missing Aria-Labels: Status updates lack proper descriptive labels, resulting in the screen reader remaining silent or simply saying "Blank." Legal Requirement: Under the Rights of Persons with Disabilities Act, 2016, and the mandatory Guidelines for Indian Government Websites (GIGW), all government digital services must be accessible. The current state of the tracking portal is a violation of these mandates as it denies equal access to essential postal information. Requested Action: We request the IT cell to ensure the tracking results are presented in a properly labeled ARIA-compliant table structure so that transit updates can be read chronologically by screen readers. We look forward to a prompt resolution to ensure "India Post for All." Yours faithfully, Praveen [and/or Members of the AccessIndia Community] -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/012001dca0f1%24454bf2c0%24cfe3d840%24%40gmail.com.
