yes it is, we have to make collective efforts to make this website
accessible, as it is at beeta stage now.
I have tried to book one trial ticket and finally I have reached to the
payment page. a strong representation be sent to the CRIS and ministry
of railways.
On 7/16/2026 1:04 PM, Zoher Kheriwala wrote:
Hello, friends Asyou all are aware that IRCTC has launched its new
website for ticket booking, which is in beta form right now. I tried
to use this website and found following observation regarding
accessibility.
I found following issues regarding accessibility of the new website of
IRCTC.
1. Identical page title for home page, log in page and post log in
booking page. This makes blind and cognitivedisabled to identify the
exact page they are on.
2. Missing link for skip to main content. The skip to main content
link must be provided in header region for key board only user to
bypass repeated blocks.
3. Missing h1. Heading level 1 which should be provided to main
content so screen reader users can jump to the main content directly.
4. Inappropriate heading structure. The hierarchy of heading number is
not followed which may confuse screen reader user to navigate entire page.
5. Missing list markup. List markup is missing for list of options
provided under navigation region
6. Missing key board support for buttons under navigation region. The
buttons are not activated upon pressing enter on it.
7. Missing instruction for mandatory fields. No instruction in text
format is provided saying that which fields are compulsory and which
are not. It makes specially cognitive user to fill form difficult.
8. Incorrect selection of input field. The input field for from and to
station has given as combo box. After activating the combo box a
screen reader user doesn’t find directly the edit box to enter the
station name.to type the station name, he has to press enter again to
expand the text input and find matching results by pressing tabs.
Instead of using combo box a search box would be better option.
9. Inaccessible date menu. The form field for date is in menu format
and screen reader don’t announce any thing after expanding that menu.
These are someaccessibility challenges I observed. As I could not
cross train search page, I could not find issues on other pages.
I used Crome with jaws 23.
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